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Andy, Elec. Consultant
Category: GPS
Satisfied Customers: 23538
Experience:  11yr exp. MS Elec Engg, Design Engineer.
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Our tomtom gps cannot get gps signal it searches endlessly

Resolved Question:

Our tomtom gps cannot get gps signal it searches endlessly
Submitted: 5 years ago.
Category: GPS
Expert:  Andy replied 5 years ago.

Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.

What is the model name / number of the unit

Customer: replied 5 years ago.
Model no.4EN52Z1230, TomTomVIA
Expert:  Andy replied 5 years ago.

First try a soft reset :
Press (or slide) the power button and keep it pressed till the unit restarts.
OR ELSE, if you can find a reset hole on the unit (mostly at bottom), push in a pin to press the button inside to reset the unit.
Then take the unit to open sky for 20minutes

If problem persists do this :
Please update the unit software (free) using myTomtom software from the link below:

Then take the unit to open sky for 20 mins.

If problem persists, then its a hardware failure and the unit needs to be repaired.
Please call : call 1(NNN) NNN-NNNN/strong> (available 8:30AM to 7:00PM EST Mon - Fri and 9:00AM to 5:00PM EST Saturdays)

Andy and other GPS Specialists are ready to help you
Customer: replied 5 years ago.
Hi Andy we have done 5 soft resets, and we are in Las Vegas, not a lot of open sky. There is no reset bottom on this model