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I have a tomtom model 4EN42 Z1230. I am unable to get a GPS

Customer Question
signal. Please help!!...
I have a tomtom model 4EN42 Z1230. I am unable to get a GPS signal. Please help!!
Submitted: 5 years ago.Category: GPS
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Answered in 3 minutes by:
6/9/2012
Electronics Technician: Andy, Elec. Consultant replied 5 years ago
Andy
Andy, Elec. Consultant
Category: GPS
Satisfied Customers: 23,538
Experience: 11yr exp. MS Elec Engg, Design Engineer.
Verified
Hello,

Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.

First try a soft reset :
Press (or slide) the power button and keep it pressed till the unit restarts.
OR ELSE, if you can find a reset hole on the unit (mostly at bottom), push in a pin to press the button inside to reset the unit.
Then take the unit to open sky for 20minutes

If problem persists do this :
Please update the unit software (free) using myTomtom software from the link below:
https://www.tomtom.com/en_gb/mytomtom/getstarted/

Then take the unit to open sky for 20 mins.

If problem persists, then its a hardware failure and the unit needs to be repaired.
Tomtom repair : Australia
1300 135 604
Monday - Friday: 9:00 a.m. to 5:30 p.m. AEST

Thanks!
Andy
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Customer reply replied 5 years ago

Unable to test unit as we currently have heavy cloud cover/rain here. Hopefully will have clear skys tomorrow to test!!

Electronics Technician: Andy, Elec. Consultant replied 5 years ago
Hi,

If problem persists, then its a hardware failure and the unit needs to be repaired.
Tomtom repair : Australia
1300 135 604
Monday - Friday: 9:00 a.m. to 5:30 p.m. AEST

Thanks!
Andy
Andy
Andy, Elec. Consultant
Category: GPS
Satisfied Customers: 23,538
Experience: 11yr exp. MS Elec Engg, Design Engineer.
Verified
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Andy
Andy
Andy, Elec. Consultant
Category: GPS
Satisfied Customers: 23,538
23,538 Satisfied Customers
Experience: 11yr exp. MS Elec Engg, Design Engineer.

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