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Message for Dustin...I managed to install the US maps on my
Message for Dustin...I managed to install the US maps on my Tom Tom XL, but now the unit won't shut off and I cannot reset it. It's hung up in a loop.… read more
Dustin
Dustin
Senior Technician
851 satisfied customers
I want to get the device started and it keeps saying no maps
I want to get the device started and it keeps saying no maps are available. I just purchased the maps and I don't see them anywhere. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
12,120 satisfied customers
I've got a One, and it gets to the legal notice screen where
I've got a Tom Tom One, and it gets to the legal notice screen where you have to agree. I push the agree icon, and nothing happens. … read more
Russell H.
Russell H.
Computer/Electronics Consultant
Vocational, Technical or Trade Scho
12,299 satisfied customers
Hello, I just downloaded a western european map on a new micro
Hello, I just downloaded a western european map on a new micro sd card for my tomtom rider. It starts up and downloads all right but then automatically shuts down. Is there anything I can try? Or is i… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
13,137 satisfied customers
I own a TomTom One XL and I attempted to update my device
I own a TomTom One XL and I attempted to update my device today. When I turned on the device a white screen appeared with fine black verticle lines on both sides of the screen on the left and right. T… read more
Bernie
Bernie
Computer Support Specialist
Bachelor's Degree
2,446 satisfied customers
My TomTom XL will not get past the screen with the picture
My TomTom XL will not get past the screen with the picture of the bridge(?) when I turn it on. ???… read more
jjjjm2011
jjjjm2011
PMEL Technician
Associate Degree
370 satisfied customers
Going to Chatham Ontario the tom tom was great. Comming home
Going to Chatham Ontario the tom tom was great. Comming home the tom tom left me off somewhere the Lord only knows. I was in the middle of nowhere and it did not try and get me back to the tunnel or b… read more
Bernie
Bernie
Computer Support Specialist
Bachelor's Degree
2,446 satisfied customers
I have a XL 330 model...purchased in 2009. Havent used it
I have a XL 330 model...purchased in 2009. Haven't used it much lately. I hooked it up to my computer to download maps....When I hit the start button....the screen displayed 18 lines of info such as: … read more
rv007
rv007
Engineer
Associate Degree
3,943 satisfied customers
I have a tomtom xl IQ. It will not boot past the ownership
I have a tomtom xl IQ. It will not boot past the ownership name panel - hitting continue does nothing. I went into HOME tried to reload maps. got error severity 1105. then tried a second time and the … read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
502 satisfied customers
My TomTom XL Live loops instead of booting when Powered on.
My TomTom XL Live loops instead of booting when Powered on. Power on reset does not clear problem.… read more
Andy
Andy
Design Engineer
MS Electrical Engineering
6,856 satisfied customers
My tomtom cuts off randomly in the middle of me going some
My tomtom cuts off randomly in the middle of me going some place. Then I have to go through a re-booting process and touch the "agree" button on screen. What can I do to avoid this?… read more
Bernie
Bernie
Computer Support Specialist
Bachelor's Degree
2,446 satisfied customers
Some of the functions on my tomtom one are ghosted and inaccesible
Some of the functions on my tomtom one are ghosted and inaccesible especially those concerning favourites, my location buddy, home, recent destination, etc. The screen recently froze on opening page (… read more
KKassel
KKassel
OWNER
High School or GED
272 satisfied customers
Ive lost the manual for my Tomtom and was wondering if I could
I've lost the manual for my Tomtom and was wondering if I could get another one? The serial number is XXXXX there is a foreign language on it and I can't change. Thanks.… read more
bluextc89
bluextc89
Owner
Vocational, Technical or Trade Scho
3,254 satisfied customers
Good morning. I own a TomTom XL and on 2 Dec 2011 I purchased
Good morning. I own a TomTom XL and on 2 Dec 2011 I purchased an update to my Australian maps from TomTom over the internet. I have found so many errors in the new maps it is exceedingly frustrating. … read more
KKassel
KKassel
OWNER
High School or GED
272 satisfied customers
My Tom Tom will not boot up. There is a page of small text
My Tom Tom will not boot up. There is a page of small text that it sticks on. When I connect to my computer it is not recognized.… read more
KKassel
KKassel
OWNER
High School or GED
272 satisfied customers
I purchased a map update for my tomtom in february I had already
I purchased a map update for my tomtom in february I had already downloaded the home page when I spoke to the technician but he had the new page and I didn't and I couldn't do the update. He emailed m… read more
Sijad H.
Sijad H.
Technician
Associate Degree
1,548 satisfied customers
I was given this TomTom GPS sometime ago and never have tried
I was given this TomTom GPS sometime ago and never have tried to use it. Now I wish to make a long trip and I have connected to the computer and to TOMTOM home page and absolutely nothing happens.....… read more
Aric
Aric
Technician
Run A/V and repair business for over
123 satisfied customers
My TomTom will not respond to my touches. It seems as though
My TomTom will not respond to my touches. It seems as though the keypad is not working. Right now I am charging it but it went back to my home address and keeps saying: You have reached your destinati… read more
ToyotaTom
ToyotaTom
207 satisfied customers
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Meet the Experts:

Greg A.

Greg A.

Engineer

2,612 satisfied customers

Using & Working with GPS systems for 10+ years

Sijad H.

Sijad H.

Technician

1,548 satisfied customers

5+ years repairing various GPS models.

Louie

Louie

Customer Service

28 satisfied customers

Hardware Technician

Dustin

Dustin

Senior Technician

851 satisfied customers

Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller

Steve G.

Steve G.

Technician

815 satisfied customers

My company does component level repairs for GPS equip.

Dan

Dan

Master Tech and Repair Facility Trainer

182 satisfied customers

USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching basic and advanced electronic theory for the DoD.

Aric

Aric

Technician

123 satisfied customers

15+ years in the field. Owner of AV Installation, OEM and Repair company

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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