GPS

GPS Repair Problems? Ask a GPS Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

GPS

good day Garmin Nuvi 715 touch screen not responding at all. How

Customer Question
good day Garmin Nuvi 715 touch...
good day
Garmin Nuvi 715 touch screen not responding at all.
How do you reset or fix this problem

If I need a new gps how do I transfer all my Saved" favourites" locations to new gps
Thanks
Submitted: 5 years ago.Category: GPS
Show More
Show Less
Ask Your Own GPS Question
Answered in 2 hours by:
5/6/2012
Electronics Technician: Greg A., Engineer replied 5 years ago
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 9,171
Experience: Using & Working with GPS systems for 10+ years
Verified
Hello & Welcome,

Sorry I didn't see your question earlier.

I don't see that particular unit listed on the repair list at the garmin. This may be because this particular unit has been listed as "discontinued".

But I do have the instructions for backing up your favorites- if you can still access the unit via a computer and USB cable. The key file that holds all the information for the favorites is name "current.gpx", so you will want to try and locate the file on your current unit, and then copy that file to your computer.

When you get a replacement unit, rename that file to "current1.gpx" (shown in the instructions below) and then copy that to the proper location on the new unit. When you reboot the new unit, the current1 file contents will be added to the new unit.

Depending on the age of the unit, you may want to contact your local Garmin representative to see if it can be repaired and at what cost. Unfortunately, I do not have any contact information for an office in your area, so let me give you the main contact web page for support. >> Click here <<

How to Backup and restore favorites:
======================================

Our nuvi devices allow you the ability to backup the locations saved in the Favorites menu on the device. To backup the Favorites from the Garmin device:

Instructions for a PC:

  1. Connect the Garmin device to a computer using a data transfer USB cable.
  2. Double-click on My Computer or Computer.
  3. Right-click on the Garmin device drive and select Open.
  4. Locate and double-click the GPX Folder.
    • Some devices require you to open the folder named "Garmin" or "Internal Storage" first, then the GPX Folder.
  5. Right-click and copy the Current.gpx file.
  6. Locate your computer's Desktop.
  7. Right-click and select Paste to save the Current.gpx file onto your Desktop.

To send the file back to the GPS, please follow the steps below:

  1. Right-click on the Current.gpx file on your Desktop and select Rename.
  2. Name the file Current1.gpx and then press Enter.
  3. Right-click on the Current1.gpx file and select Copy.
  4. Connect your device to your computer.
  5. Double-click on My Computer or Computer.
  6. Right-click on the Garmin device drive and select Open.
  7. Locate and double-click the GPX Folder.
    • Some devices require you to open the folder named "Garmin" or "Internal Storage" first, then the GPX Folder.
  8. Right-click and select Paste.
  9. Disconnect your device from your computer and allow it to boot up. Some devices do not automatically boot up. If your device does not automatically boot up, turn the device on as normal.

Your favorites will now be restored on your device. To transfer the saved Favorites from one mass storage device to another, connect the new device to the computer in Step 4 and then follow the remainder of the steps.

Instructions for a Mac:

  1. Connect the Garmin device to the Mac using a data transfer USB cable.
  2. Double-click on the Garmin device when you see it mounted to the Desktop.
  3. Locate and double-click the GPX Folder.
    • Some devices require you to open the folder named "Garmin" first, then the GPX Folder.
  4. Right-click [see note 1] and copy the Current.gpx file.
  5. Right-click [see note 1] on your Mac's Desktop and select Paste to save the Current.gpx file onto the Desktop.

To send the file back to the GPS:

  1. Right-click [see note 1] on Current.gpx file on your Desktop and select Get Info.
  2. Under Name & Extension, rename the file Current1.gpx and press Enter.
  3. Right-click [see note 1] on the Current1.gpx file and select Copy.
  4. With Garmin device connected to the Mac, double-click on the Garmin Drive.
  5. Locate and double-click the GPX Folder.
    • Some devices require you to open the folder named "Garmin" first, then the GPX Folder.
  6. Right-click [see note 1] and paste the Current1.gpx file into the GPX folder on your Garmin device.

Your favorites will now be restored on your device. To transfer the saved Favorites from one mass storage device to another, connect the new device to the computer in Step 4 and then follow the remainder of the steps.

Note 1: If using a Mac with a one button mouse or trackpad, hold the Control button on the keyboard and then click the mouse.


========================================
Once you have your favorites backed up, then you can try a "master reset". But if there is a failure in the touch screen or its control circuits, then this will probably not work, because the touch screen is needed to make it reset.

The Master Reset is when you power on your unit while touching & holding the lower-right corner of the screen. When you do this you should see a screen pop up asking you to clear the user data. If you can touch the Yes button and it responds, then the unit will be set back to factory defaults, and may operate again. If it does, go through all the initializations screens, and then copy your favorites back to the unit (as instructed above) and you should be back in operation. If it will not reset, the replacement or repair (as stated above) would be in order.

Please let me know what you find or if you have more questions.

Take Care, Greg A.
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 9,171
Experience: Using & Working with GPS systems for 10+ years
Verified
Greg A. and 87 other GPS Specialists are ready to help you
Ask your own question now
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 9,171
9,171 Satisfied Customers
Experience: Using & Working with GPS systems for 10+ years

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,171 satisfied customers

Using & Working with GPS systems for 10+ years

Andy

Andy

Elec. Consultant

1,464 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Sijad H.

Sijad H.

Technician

1,396 satisfied customers

5+ years repairing various GPS models.

Daniel

Daniel

Engineer

342 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Bernie

Bernie

GPS Technician

325 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

Rod

Rod

Engineer

132 satisfied customers

Engineer - FCC Commercial License

Louie

Louie

Customer Service

27 satisfied customers

Hardware Technician

< Previous | Next >

Related GPS Questions
Need a suction cup for my tomtom model Cn14644. Old batbe 4
need a suction cup for my tomtom model Cn14644 JA: How old is your CN14644? Customer: old batbe 4 years JA: What have you tried so far with your TomTom? Customer: one store in Orlando "best buy" JA: A… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
No satellite signal. Garmin. Reset plotter and then update
no satellite signal JA: Who makes your GPS? Customer: Garmin JA: What have you tried so far with your Garmin? Customer: reset plotter and then update SD card JA: Anything else you want the GPS Expert … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
New gps, i downloaded the express, but when i try to do the
new gps, i downloaded the express, but when i try to do the setup on step 1 i get an error and says to contact garmin i tried 2 times now here i am! … read more
Harry
Harry
514 satisfied customers
I have a Golfbuddy LD2 GPS watch. It is the second one I
I have a Golfbuddy LD2 GPS watch. It is the second one I have had. I charged it and took it to a course where I have previously used my first watch. It started up, but after locating the satellite sai… read more
Harry
Harry
514 satisfied customers
TOther than that he touch screen of my Navman 60lLM will not
TOther than that he touch screen of my Navman 60lLM will not select the letters I type in.Other than that device is working … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Earlier tonight I upgraded my deal 760 gps. However, after
earlier tonight I upgraded my deal 760 gps. However, after upgrading, the garmin name and charging symbol are still on the screen and can't turn it off. Can you help me? I need my device for a long we… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
My golf buddy needs a new baddery where i can i get one?
my golf buddy needs a new baddery where i can i get one? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I have not used my explorist 200 for some time. When I
I have not used my explorist 200 for some time. When I changed batteries ans fired it up as near as i can tell everything seems to be woeking fine except the readout is so dime I can't read it. I trie… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I would like to install updates on my Garmin Nuvi. About 4
I would like to install updates on my Garmin Nuvi JA: How old is your Nuvi? Customer: About 4 years JA: What have you tried so far with your Garmin? Customer: I tried to update but cannot JA: Anything… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
It seems to be stuck on the screen that says Garmin. S6.
It seems to be stuck on the screen that says Garmin … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I have a Golf Buddy WT6 model GPS watch. The watch was
I have a Golf Buddy WT6 model GPS watch. The watch was purchased several months ago and had worried great up until this past week . On my last three rounds when I hit the golf button it goes through a… read more
Harry
Harry
514 satisfied customers
I keep trying to connect golf buddy to my computer. I plug
I keep trying to connect golf buddy to my computer. I plug the unit into my computer and follow directions, but it fails every time. Not recognizing the unit … read more
Harry
Harry
514 satisfied customers
I just bought the navman duo suv. I have a mac as my
I just bought the navman duo suv. I have a mac as my desktop. How do i open the Navman disk info Mac? … read more
Harry
Harry
514 satisfied customers
I have a Garmin GPS unit. Have not used it for several
I have a Garmin GPS unit. Have not used it for several months. Seems dead. Tried to recharge but no go. I assume the battery is dead. Where can I have it repaired?. I live in N Vancouver BC> … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
Screen worked fine when I started out then became dimmer and
Screen worked fine when I started out then became dimmer and dimmer until I can't see it anymore … read more
Harry
Harry
514 satisfied customers
I have a brand new Garmin 610T that I have turned on once
I have a brand new Garmin 610T that I have turned on once two weeks ago ( all was good) and today I turn it on and it only displays the Garmin name then shuts off a few seconds later. I have tried the… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Need update for nuvu 40. 3 4 years. Garmin express. What is
need update for nuvu 40 JA: How old is your Nuvi? Customer: 3 4 years JA: What have you tried so far with your Garmin? Customer: garmin express JA: Anything else you want the GPS Expert to know before… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
HOW TO DOWNLOAD WAYPOINTS TO THE COMPUTER. GARMIN ETREX
I PLUGGED IT IN TO THE COMPUTER WITH THE SUPPLIED CORD … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
826 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x