How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask BEST-IT-Expert Your Own Question
BEST-IT-Expert, Expert
Category: GPS
Satisfied Customers: 725
Experience:  I hold B.S. and M.S. degrees in GIS/RS & 18yrs. Exp. w/GPS
Type Your GPS Question Here...
BEST-IT-Expert is online now
A new question is answered every 9 seconds

I have a TomTom Ease. Trying to update maps. Cant find the

Customer Question

I have a TomTom Ease. Trying to update maps. Can't find the serial number and the Ease is not listed in the dropdown list. What can I do.
Submitted: 5 years ago.
Category: GPS
Expert:  BEST-IT-Expert replied 5 years ago.

Hello! I am sorry you're having trouble updating your TomTom is the manual for you, in case you need it...


According to the manual, you'll need to use TomTom Home in order to update your Ease. Here are my instructions for how to do this...


You'll need to install the TomTom Home software from this link...


The links are there as blue buttons...the one on the left is for Windows computers and the one on the right is for Macs.


Just follow the on-screen prompts using all defaults to install the software.


Once it's installed, run TomTom Home -- it will prompt you during this time to connect your TomTom to the computer. This should be everything you need...if you have anymore questions though, please let me know and I'll do my best to help further, even if you "accept" my answer now.


Take care...

BEST-IT-Expert and other GPS Specialists are ready to help you
Customer: replied 5 years ago.
the tomtom ease is not listed in the downloads
Expert:  BEST-IT-Expert replied 5 years ago.

Not listed in the downloads??? I'm not sure what you mean by that...


Did you install TomTom Home and go through updating it with that yet?

Customer: replied 5 years ago.
I installed tomtom home and have the icon on my screen When I click on it , it promps me to install it again
Expert:  BEST-IT-Expert replied 5 years ago.

Have you restarted your computer since installing TomTom Home? If not, please disconnect your TomTom from the computer, restart, then launch TomTom Home will tell you when to connect your TomTom after that when you tell it to check for updates...


Customer: replied 5 years ago.
Bad weather. Internet going down. Will try again tomorow.
Expert:  BEST-IT-Expert replied 5 years ago.
That's ok...I understand...I will do my best to reply ASAP when I hear back from you again...take care and be safe...