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Just plugged my TOMTOM in to my USB on my computer, turned
just plugged my TOMTOM in to my USB on my computer, turned it on and all I have is a picture of a wired TOMTOM. How can i get the GPS to start? … read more
Sijad H.
Sijad H.
Technician
Associate Degree
1,548 satisfied customers
My Tomtom 1515 will not turn on. It is a replacement for a
My Tomtom 1515 will not turn on. It is a replacement for a 1535 that I purchased in April. … read more
Russell H.
Russell H.
Computer/Electronics Consultant
Vocational, Technical or Trade Scho
11,463 satisfied customers
I need some help getting my new TOMTOM to work, I plugged it
I need some help getting my new TOMTOM to work, I plugged it into my computer as directed and the screen the device has shown "TOMTOM START" and nothing else for 20 minutes.… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,608 satisfied customers
Hello, I received my Tomtom last May and it worked very well
Hello, I received my Tomtom last May and it worked very well until this November. It now does not turn on when I attach it to the cigarette lighter. I don't have the paperwork that came with it. Thank… read more
Sijad H.
Sijad H.
Technician
Associate Degree
1,548 satisfied customers
Hi, I bought a new TomTom in June this year. It now wont
Hi, I bought a new TomTom in June this year. It now won't turn on at all. I've tried charging it in the car, and attached to the computer. The car charger is working because the light comes on, and ph… read more
Dustin
Dustin
Senior Technician
826 satisfied customers
My car battery died recently and I had to get it jumped. Ive
My car battery died recently and I had to get it jumped. I've been leaving my TomTom plugged into the lighter on the car. The auto shop found nothing wrong with the battery or the car alternator. Coul… read more
Sijad H.
Sijad H.
Technician
Associate Degree
1,548 satisfied customers
Last Thursday I used my TomTom and it worked fine. On my return
Last Thursday I used my TomTom and it worked fine. On my return trip home, I Turned it on, selected to return to my home address. It came on but indicated "low Battery", then a large picture of a batt… read more
Bernie
Bernie
Computer Support Specialist
Bachelor's Degree
2,446 satisfied customers
My tomtom keeps telling me that it is waiting for a valid gps
My tomtom keeps telling me that it is waiting for a valid gps signal.I have tried to install latest maps as advised by Dick Smith where I bought it. What do I need to do?… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,608 satisfied customers
hi I have a tomtom sat nav which is about 6 years old. It
hi I have a tomtom sat nav which is about 6 years old. It is a one model. It has only been used about 3 times in it's life. I have tried charging it in the car and it turns itself on, but the only thi… read more
Andy
Andy
Elec. Consultant
MS Electrical Engineering
1,464 satisfied customers
I have a TomTom XL 350-TM. While driving today, the screen
I have a TomTom XL 350-TM. While driving today, the screen went blank and stayed that way until I had to turn it on again. It stayed on for a minute or so and then went blank again. I turned it on aga… read more
BEST-IT-Expert
BEST-IT-Expert
Expert
Master's Degree
725 satisfied customers
My Tomtom XXL IQ does not work! I bougt it 17 mionths ago and
My Tomtom XXL IQ does not work! I bougt it 17 months ago and it has been working very well until yesterday. I turned it on and programmed my route, it started to work it out then just before I pressed… read more
BEST-IT-Expert
BEST-IT-Expert
Expert
Master's Degree
725 satisfied customers
My Tomtom wont turn on at all. Its like its dead. Ive had
My Tomtom won't turn on at all. It's like it's dead. I've had it for just a little over a year and I've never had any problems with it before, and it was working just fine last night. I had it plugged… read more
Sijad H.
Sijad H.
Technician
Associate Degree
1,548 satisfied customers
In preparation for taking my Tom Tom on vacation, although
In preparation for taking my Tom Tom on vacation, although it was working perfectly, I thought that I would connect it to my computer and obtain any downloads/updates etc THe unit asked if I wanted to… read more
BEST-IT-Expert
BEST-IT-Expert
Expert
Master's Degree
725 satisfied customers
I have the TomTom app for an iPhone which works well
I have the TomTom app for an iPhone which works well. But recently the phone stopped charging while on the Cradle. This has not been an issue in the past. The charger plug (that plugs into the car cig… read more
BEST-IT-Expert
BEST-IT-Expert
Expert
Master's Degree
725 satisfied customers
I have a TomTom GO 2535M Live and Im confused on the type
I have a TomTom GO 2535M Live and I'm confused on the type of car charger I need to use for it. The unit came with just one USB cable that can be used in my computer and it looks like I can transfer i… read more
Sijad H.
Sijad H.
Technician
Associate Degree
1,548 satisfied customers
my tomtom xl will not come on, some days it will come on for
my tomtom xl will not come on, some days it will come on for a second or two but then it makes a loud clicking sound and it flashes an item in the upper left hand corner, and then it just shuts off. I… read more
Andy
Andy
Elec. Consultant
MS Electrical Engineering
1,464 satisfied customers
I just went on a trip today that took me 3 hours each way.
I just went on a trip today that took me 3 hours each way. My problem is mt Tomtom won't power up anymore. I didn't use for 4 1/2 months and I did forget to charge it. I plugged in to the cars outlet … read more
Andy
Andy
Elec. Consultant
MS Electrical Engineering
1,464 satisfied customers
When I start my compputer with the tomtom connected I get a
When I start my compputer with the tomtom connected I get a message that no pictures are avilable. When I remove the message I am disconnected from the tomtom. what do I do. [email protected] I am using … read more
bluextc89
bluextc89
Owner
Vocational, Technical or Trade Scho
3,254 satisfied customers
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Meet the Experts:

Greg A.

Greg A.

Engineer

2,608 satisfied customers

Using & Working with GPS systems for 10+ years

Sijad H.

Sijad H.

Technician

1,548 satisfied customers

5+ years repairing various GPS models.

Andy

Andy

Elec. Consultant

1,464 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Louie

Louie

Customer Service

28 satisfied customers

Hardware Technician

Dustin

Dustin

Senior Technician

826 satisfied customers

Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller

Steve G.

Steve G.

Technician

815 satisfied customers

My company does component level repairs for GPS equip.

Dan

Dan

Master Tech and Repair Facility Trainer

182 satisfied customers

USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching basic and advanced electronic theory for the DoD.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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