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Sijad H.
Sijad H., Technician
Category: GPS
Satisfied Customers: 1721
Experience:  5+ years repairing various GPS models.
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how to reset magellan roadmate 5120

Resolved Question:

how to reset magellan roadmate 5120
Submitted: 5 years ago.
Category: GPS
Expert:  Sijad H. replied 5 years ago.
HI and thank you for your question. I will be happy to assist you. With the unit on, hold the power switch in the on position for 8-15 seconds, this will reset your unit. Also from the settings menu you will be able to find an option to restore everything to factory defaults.
Customer: replied 5 years ago.
The update did not take. The screen on the roadmate shows an icon for a
computer, an icon of a USB connection, and the icon for the roadmate.
Seems that the roadmate is frozen. Also tried to reset to no avail.
Expert:  Sijad H. replied 5 years ago.
ok turn the unit off and connect it to the computer and then turn it on.

Please navigate to the following from My Computer :

C:\Users\{your User name}\AppData\Local\Temp\ContentManager\update

in that folder you should see another folder labeled magellan roadmate 5120, open that folder and inside you should find a setup.exe file. Okay before running the file, turn your gps completely off, connect it to the pc and then turn it on. Once it is connected to your computer, run that setup file and it should reinstall the update.
Customer: replied 5 years ago.

There is no option to hold the on switch on. Switch is spring loaded in
the on position. Some of the info from the internet says to hold the
on-off switch in the off position for 8 to 10 seconds. I have already
done that procedure to no avail. I think it is time to return to
Expert:  Sijad H. replied 5 years ago.
alright, you can reach customer support at 800 707 997. tell them your issue and they should issue you an RMA for your device and give you detailed instructions on where to return the unit too.
Sijad H. and other GPS Specialists are ready to help you