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I have a 2002 envoy cant lock the car and rear hatch don't…

Customer Question
I have a 2002...

I have a 2002 envoy cant lock the car and rear hatch don't open

Mechanic's Assistant: Are you fixing your Envoy yourself? What have you tried so far?

Took it to mechanic they put in a modular and put the codes in the new one didn't work and charged me 900

Mechanic's Assistant: Just to clarify, what's the exact code? And have you tried to reset it?

Don't know codes yes they reset so I told them just put the old one back in

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No I just want it fixed

Submitted: 2 months ago.Category: GMC
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Answered in 2 minutes by:
12/18/2017
GMC Mechanic: Pete, GMC Mechanic replied 2 months ago
Pete
Pete, GMC Mechanic
Category: GMC
Satisfied Customers: 31,061
Experience: GM training and dealer tech for 14+ years. Diagnostics
Verified

Hi my name is ***** ***** I will be happy to assist with this today.In some cases I may need more info to assist better.I apologize for any delay.

Is it the power locks that are not working as well as the keyless entry?Does it unlock with the power lock interior button at all or keyless entry?

Let me know,thanks Pete

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Customer reply replied 2 months ago
neither one works
Customer reply replied 2 months ago
no im not paying 26 I just payed 5
GMC Mechanic: Pete, GMC Mechanic replied 2 months ago

Was it the phone call feature you were offered that you do not want to accept?That is an automated feature that all customers are offered and there is no need to accept it as we can continue here.Let me know if you still want to continue here.

Thanks Pete

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Customer reply replied 2 months ago
hello
GMC Mechanic: Pete, GMC Mechanic replied 2 months ago

Let me know if you saw my last reply above?

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Customer reply replied 2 months ago
I want to continue but I am not paying 26
GMC Mechanic: Pete, GMC Mechanic replied 2 months ago

You might want to take this up with customer service in the link below first then.They can help you on this part.If you still want to continue after you speak with them let me know.Unfortunately I am not tied into the operation of any charges or fees on this.They can help with any questions on this here.

http://ww2.justanswer.com/help

Thanks Pete

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GMC Mechanic: Pete, GMC Mechanic replied 2 months ago

Hi, just checking in to see how things are going. Do you need further assistance?

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Gm Tech (Cam)
Gm Tech (Cam)
Gm Tech (Cam), GMC Mechanic
Category: GMC
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Experience: GM Grand Master Technician 2007. 14 year experience.

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