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2014 Acadia, Xmas radio option completely disappeared from…

Customer Question
2014 Acadia, Xmas radio...

2014 Acadia, Xmas radio option completely disappeared from options screen.

Mechanic's Assistant: Is this an aftermarket stereo, or did it come with the car?

Xm radio came with the car

Mechanic's Assistant: Are you fixing your Acadia yourself? What have you tried so far?

Will fix myself. Tried calling xm. Their diagnostic said that it it a module or antenna in the vehicle.

Submitted: 11 months ago.Category: GMC
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Answered in 1 hour by:
9/19/2017
GMC Mechanic: Chris, Auto Service Technician replied 11 months ago
Chris
Chris, Auto Service Technician
Category: GMC
Satisfied Customers: 14,955
Experience: 43 years of automotive repair, Smog license
Verified
Hello, my name is ***** ***** I will be assisting you today. This may be the module. But try this first: disconnect the negative battery cable for 2 minutes and then reconnect it. See if the satellite audio will now work. Let me know.Chris
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GMC Mechanic: Chris, Auto Service Technician replied 11 months ago
Hello, just checking back to see if you received my answer. If not, please let me know. If you do not need further assistance, please take a minute to rate my service or accept my answer using the just answer star rating system. I would really appreciate it. I will still be able to help you out even after you rate me.
Thank you!Chris
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Customer reply replied 11 months ago
I disconnected the battery amd and there is still the same problem. Xm is not working
Customer reply replied 11 months ago
I am working while doing this so my response will be delayed.
GMC Mechanic: Chris, Auto Service Technician replied 11 months ago
Ok, well if this is the case, you will need to get the vehicle to the dealer so that they can connect their factory scan tool and diagnose the Sirius XM module and radio.Chris
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