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Need to know how to reset diesel exhaust fluid system, Yes

Customer Question
Need to know how to...
Need to know how to reset diesel exhaust fluid system
JA: Okay, I'll connect you to the mechanic to go over that information regarding your GMC. Before I do, is there anything else you want him to know?
Customer: Yes
Submitted: 2 months ago.Category: GMC
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Answered in 4 hours by:
9/11/2017
GMC Mechanic: Driveable, Other replied 2 months ago
Driveable
Driveable, Other
Category: GMC
Satisfied Customers: 15
Experience: 15 years of experience in automotive diagnostics and repair with nine of those years a a successful shop owner.
Verified

Hi, my name is ***** ***** I am happy to help you. What message are you receiving for you diesel exhaust fluid (def) system?

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Customer reply replied 2 months ago
I havent no answer yet
GMC Mechanic: Driveable, Other replied 2 months ago

Sir I am here to see if I can get you an answer, if you could just tell me what message is being displayed.

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Customer reply replied 2 months ago
I have add blue def to my 2016 gmc need to know if there is a reset b
GMC Mechanic: Driveable, Other replied 2 months ago

Yes there is let me pull it up for you and send it your way, just give me a second.

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Customer reply replied 2 months ago
Ok
GMC Mechanic: Driveable, Other replied 2 months ago

Okay this should do it, this information is straight from GM TSB #10-06-04-013C: Information on Diesel Exhaust Fluid (DEF) Filling Instructions, Frozen Tank Status and General Information - (Dec 22, 2015). Let me know if I can help you with anything else. If you are satisfied with my help I am ready to be rated and I can still help with any follow up questions you might have.

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GMC Mechanic: Driveable, Other replied 2 months ago

Always new technology to make maintaining vehicles all the more difficult. lol

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Customer reply replied 2 months ago
That did help at all own manual have. That in it
GMC Mechanic: Driveable, Other replied 2 months ago

I'm sorry I didn't understand, did that help?

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Customer reply replied 2 months ago
I refill it with def fluid now itstill not reseting
GMC Mechanic: Driveable, Other replied 2 months ago

did you follow the reset procedure in the attatched document I sent?

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GMC Mechanic: Driveable, Other replied 2 months ago

what warning level do you have 0 through 4 or 5 through 8?

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Customer reply replied 2 months ago
Tranmitted to max 65mph
GMC Mechanic: Driveable, Other replied 2 months ago

Okay, speed is limited in warning levels 5 through 8, so that is where you are. This means that you cannot reset by driving. You will need to do a stationary reset. Park the vehicle on level ground, make sure you have added more that one gallon of def, and start the truck to let it idle for 30 seconds. Then drive the vehicle for 3 minutes at speeds over 6 mph. After that come to a complete stop, once you come to a complete stop the speed restrictions should be released. Let me know if this helps.

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Customer reply replied 2 months ago
No. I just drop ot off at dealership
GMC Mechanic: Driveable, Other replied 2 months ago

If for some reason that doesn't work, then you will have to get it reset using a scan tool. A local shop should be able to reset it for you, if you call ahead and explain that you have already added def and only need a reset they will probably charge you only a nominal fee or maybe do it for free, just make sure you call ahead.

I am a shop owner and I reset these things for free in hopes that I will build a trusting relationship with a customer.

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GMC Mechanic: Driveable, Other replied 2 months ago

sorry I wasn't able to help. I hope you are able to get this worked out. Have a good evening.

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Driveable
Driveable
Driveable, Other
Category: GMC
Satisfied Customers: 15
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Experience: 15 years of experience in automotive diagnostics and repair with nine of those years a a successful shop owner.

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