How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Gm Tech (Cam) Your Own Question
Gm Tech (Cam)
Gm Tech (Cam), GMC Mechanic
Category: GMC
Satisfied Customers: 1686
Experience:  GM Grand Master Technician 2007. 14 year experience.
Type Your GMC Question Here...
Gm Tech (Cam) is online now
A new question is answered every 9 seconds

My instrument cluster is not getting power...code comes up

Customer Question

my instrument cluster is not getting power...code comes up on my tester U1026
JA: Just to clarify, what's the exact code? And have you tried to reset it?
Customer: won't reset, message says no communication with cluster
JA: What is the model/year of your GM?
Customer: 2006 savana 2500
JA: Are you fixing your Savana yourself? What have you tried so far?
Customer: have not tried much yet, am super busy with work and my mechanic is up to his wazoo as well... I understand there is a tsb on this issue
JA: Anything else you want the mechanic to know before I connect you?
Customer: thats what there is
Submitted: 1 year ago.
Category: GMC
Expert:  Juan Crespo replied 1 year ago.

Hi there.

Are you sure of that code number? U1026 means the PCM has lost communication with the transfer case module. U1096 would be the code for the instrument cluster not communicating...

Customer: replied 1 year ago.
that code came up, weather or not its related to the cluster I did not know. thus my question here. The cluster is not getting powre and the tester unit says it cannot communicate with the cluster..ithe tester is a snap on solice used by a mechanic friend of mine
Customer: replied 1 year ago.
i may have of heard my mechanic might have been U1096
Expert:  Juan Crespo replied 1 year ago.

I'm afraid I'm not familiar with the scan tool you mention. Can it communicate with other modules in the network, or does it just read codes?

Customer: replied 1 year ago.
it was able to communicate with everything but the cluster
Expert:  Juan Crespo replied 1 year ago.

Great. Are you ready to work on this issue now?

Customer: replied 1 year ago.
i am not near the van but if there is instruction, go ahead...
Expert:  Juan Crespo replied 1 year ago.

This type of diagnosis requires on-time answers, so it doesn't quite work unless you're there with the tools.

I'll opt out and re-open your question so others can respond when you're ready. Please don't rate or reply until that time or the site will cycle this back to me.

Customer: replied 1 year ago.
i think i am just going to leave this one for my mechanic...I have too much work to do to take the time out on this. I thought you all might have an idea since it is supposedluy a common problem