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I HAVE 02 ENVOY THAT THE KEY WONT COME OUT AND I CAN MOVE

Customer Question
SHIFTER INTO ALL GEARS WITHOUT...
I HAVE 02 ENVOY THAT THE KEY WONT COME OUT AND I CAN MOVE SHIFTER INTO ALL GEARS WITHOUT PRESSING THE BUTTON.... CAN YOU HELP?
JA: Sometimes things that you think will be really complicated end up being easy to fix with a GM. The GM Mechanic I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: SHIFTER COMES OUT OF GEAR WITHOUT PRESSING THE BUTTON, AND THE IGNITION KEY IS STUCK
JA: Are you hoping to fix this yourself?
Customer: TRYING
JA: Is there anything else important you think the GM Mechanic should know about your GM?
Customer: NOPE
JA: OK. Got it. I'm sending you to a secure page on JustAnswer where you can place your fully refundable $5 deposit (plus $27 after the GM Mechanic responds). While you're filling out that form, I'll tell the GM Mechanic about your situation and connect you two.
Submitted: 1 year ago.Category: GMC
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Answered in 4 minutes by:
3/4/2016
GMC Mechanic: Kavey, Shop Owner replied 1 year ago
Kavey
Kavey, Shop Owner
Category: GMC
Satisfied Customers: 4,076
Experience: General Repair Shop Owner
Verified

Hello. My name is ***** ***** I will be helping you today.

Aside from that does it start and run fine? No other symptoms that you are aware of?

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Customer reply replied 1 year ago
VEHICLE RUNS FINE, NO OTHER SYMPTOMS
Customer reply replied 1 year ago
THE KEY WONT TURN ALL THE WAY BACK TO THE OFF POSITION. INSTEAD IT STOPS AT THE ACC POSITION WHEN TRYING TO TURN IT OFF.. BUT I CAN STILL START DRIVE AND SHIFT THROUGH ALL GEARS
Customer reply replied 1 year ago
HELLO ARE YOU THERE?
GMC Mechanic: Kavey, Shop Owner replied 1 year ago

Yes I am here.

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Customer reply replied 1 year ago
WAITING ON A RESPONSE???
Customer reply replied 1 year ago
WERE YOU ABLE TO COME UP WITH AN ANSWER TO MY QUESTION????
GMC Mechanic: Kavey, Shop Owner replied 1 year ago

I will opt out if Im not fast enough for you. I prefer to thoroughly investigate situations and there are some TSBs related to your issue on your vehicle that I was looking over before asking you to do any testing. Sorry. Hopefully another expert will come along and be able to help you. Thanks.

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Customer reply replied 1 year ago
ITS NOT A MATTER OF YOU TAKING TOO LONG. I JUST WASN'T GETTING ANY RESPONSE FROM YOU.
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Gm Tech (Cam)
Gm Tech (Cam)
Gm Tech (Cam), GMC Mechanic
Category: GMC
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Experience: GM Grand Master Technician 2007. 14 year experience.

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