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Ask Gm Tech (Cam) Your Own Question
Gm Tech (Cam)
Gm Tech (Cam), GMC Mechanic
Category: GMC
Satisfied Customers: 29569
Experience:  GM Grand Master Technician 2007. 14 year experience.
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I have a 2002 GMC envoy whose tailgate is stuck and I can't

Customer Question

I have a 2002 GMC envoy whose tailgate is stuck and I can't release the manual latches
Submitted: 2 years ago.
Category: GMC
Expert:  Gm Tech (Cam) replied 2 years ago.
hi there, I am Cam. Is this just a regular Envoy or theXUV?
Customer: replied 2 years ago.
It's the GMC Envoy XL
Expert:  Gm Tech (Cam) replied 2 years ago.
OK, so the hatch will not unlock and you cannot open it? Does the wiper work?
Customer: replied 2 years ago.
No the wiper motor runs and it tries to rotate but it does not.
Expert:  Gm Tech (Cam) replied 2 years ago.
OK so when you try to unlock do you hear any noise at all like its trying to unlock?
Customer: replied 2 years ago.
Yes. I sure do. I can hear it clicking.
Expert:  Gm Tech (Cam) replied 2 years ago.
So you need to replace the actuator. This means you need to climb in the back and take the trim off to manually unlock the hatch to gain access to it.
Customer: replied 2 years ago.
Ok. So that means that I won't be able to use that manual release that's supposed to be in the center of the tailgate? I was hoping for a quick fix but no such luck.
Expert:  Gm Tech (Cam) replied 2 years ago.
These are diagrams for when its open but you can work it loose. Around the latch are 2 pins that you need to push the centre in to release. If the latch does not unlock then there is no quick fix. sorry.
Customer: replied 2 years ago.
Thank you so much for your help! I will work on this tonight.
Expert:  Gm Tech (Cam) replied 2 years ago.
My pleasure.
Expert:  Gm Tech (Cam) replied 2 years ago.
Is there more I can get you today?