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Steering wheel locked with key in ignition. Replaced battery…

Customer Question
Steering wheel locked with...

Steering wheel locked with key in ignition

Mechanic's Assistant: Have you applied constant pressure to the steering wheel while turning the key in the ignition?

Yes replaced battery since 2.5 yrs old and solenoid was chattering

Mechanic's Assistant: What is the model/year of your GM?

1998 envoy. Just had air shocks put on friday

Mechanic's Assistant: Are you fixing your Envoy yourself? What have you tried so far?

New battery..same symtoms of solenoid chattering then steering wheel locked with key in on position.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Passcode system reset?

Submitted: 8 months ago.Category: GM
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Answered in 19 minutes by:
12/3/2017
GM Mechanic: Todd Audette, GMC Technician replied 8 months ago
Todd Audette
Todd Audette, GMC Technician
Category: GM
Satisfied Customers: 427
Experience: GM Technician
Verified

Hi my name is*****'m an A.S.E Certified Master Technician with 30 + yrs GM experience. I'm reviewing you question and would be happy to assist you. Please allow me a few minutes to review some diagnostics

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GM Mechanic: Todd Audette, GMC Technician replied 8 months ago

98 is the model yr correct?

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GM Mechanic: Todd Audette, GMC Technician replied 8 months ago

When you say steering wheel locked do you mean you cannot turn the steering wheel atball?

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Customer reply replied 8 months ago
Had some put pressure on key to off position while I emergised battery. Key now has start position and run. Steering wheel now has 1/8 to 1/4 turn
Customer reply replied 8 months ago
Just answer credit card scan registered number correctly for phone support but still gives credit info error
GM Mechanic: Todd Audette, GMC Technician replied 8 months ago

I'm not sure what this means.....I would be happy to call to assist in diagnosis if you can get that figured out

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GM Mechanic: Todd Audette, GMC Technician replied 8 months ago

I see you have to open requests for this

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GM Mechanic: Todd Audette, GMC Technician replied 8 months ago

It says payment failed for phone call

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