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Dan
Dan, ASE Certified Technician
Category: GM
Satisfied Customers: 1687
Experience:  Auto Technician
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Both of my remote keys arent workin, how can i get in the

Customer Question

Both of my remote keys arent workin, how can i get in the car
JA: Is the key stripped or worn?
Customer: No, one i never used, the other i use every day
JA: What is the model/year of your GM?
Customer: 2015 gmc terrain
JA: Are you fixing your Terrain yourself? What have you tried so far?
Customer: No i wanted to get something out of the car and the remotes dont work
JA: Anything else you want the mechanic to know before I connect you?
Customer: The car was fine earlier, remotes dont work
Submitted: 11 months ago.
Category: GM
Expert:  Dan replied 11 months ago.

Hello my name is***** am an ASE Master Technician and I am glad to help you out with your question.

Expert:  Dan replied 11 months ago.

You should have a blade in the key fob, you have to remove a cover on the outer door handle to access the lock.

Expert:  Dan replied 11 months ago.

Just use the key blade to pop the cover off and unlock the door.

Expert:  Dan replied 11 months ago.

Please reply to this if you need more help and we can continue this conversation. If you are satisfied with my service, please rate at the top of the screen. Rating does not close out your question. Remember, sometimes it is difficult to completely diagnose your vehicle without being there, but I will try to give you the best answer I can. If I am not giving you 5 star service, please let me know what I missed.

Thanks,

Dan

Customer: replied 11 months ago.
Wont the alarm go off??
Expert:  Dan replied 11 months ago.

It might, just start it and the alarm should go off.

Customer: replied 11 months ago.
This is a new car, why would both remotes not work??
Expert:  Dan replied 11 months ago.

The vehicle battery could be dead.

Expert:  Dan replied 11 months ago.

That would cause both remotes and the locks not to work.

Customer: replied 11 months ago.
eould the alarm light be Flashing if the battery was dead?
Customer: replied 11 months ago.
My alarm light is blinking. .
Expert:  Dan replied 11 months ago.

Probably not a dead battery. Could be a security system issue.

Customer: replied 11 months ago.
Ok idk what happened since this afn. The car been parked since i got home from work..it was fine earlier
Customer: replied 11 months ago.
Is there a way to deactivate the alarm??
Expert:  Dan replied 11 months ago.

No, it is all integrated in the engine computers etc.

Were you able to get in to it?

Customer: replied 11 months ago.
i did and it started so def not battery...call dealer tom...thanks for your help
Expert:  Dan replied 11 months ago.

My service department is closed tomorrow, only sales is open. You probably have to wait until Tuesday. Have a good weekend.

Expert:  Dan replied 11 months ago.

I'm sure most dealers are the same.

Expert:  Dan replied 11 months ago.

Please RATE at the top of the screen and it would be greatly appreciated. Thanks.

Customer: replied 11 months ago.
Oh ok, thanks for your assistance...happy holidays
Expert:  Dan replied 11 months ago.

Please let me know what more I can do to assist you today. Also, please remember to rate my answer, I do not work directly for Just Answer and they do not compensate me for my time and resources. I only get compensation from ratings. Follow up questions are included in the price of your question.
Thank you so much!

Expert:  Dan replied 11 months ago.

Hello again Dan here,

I am contacting you because the post has not been closed or rated.

This question is coming up on 7 days which means it will time out and close.

You have already paid to get this question answered, but you have not rated.

Let me help some more. Is there anything else I can help you with?

If I did not give you 5 star service, please let me know what I missed.

I do not get compensated for my time and resources unless you rate me.

Thanks