GM

GM Repair Problems? Ask GM Repair Expert Now.

Ask an Expert,
Get an Answer ASAP!

GM

GM gmc envoy xuv: 2004 gmc envoy xuv tailgate will open to

Customer Question
2004 gmc envoy xuv tailgate...
2004 gmc envoy xuv tailgate will open to pivot to right but will not open to normal flat horizontal position?
Submitted: 5 years ago.Category: GM
Show More
Show Less
Ask Your Own GM Question
Answered in 30 minutes by:
2/9/2012
GM Mechanic: Aran, General Motors replied 5 years ago
Aran
Aran, General Motors
Category: GM
Satisfied Customers: 635
Experience: GM Technician
Verified

Aran :

Hello I'm Aran and I will give you my best effort to try and answer your question completely and to your full satisfaction.

Aran :

Can you give me a little more detail on what you meant in your description of the tailgate PIVOTING TO THE RIGHT, I just want to make sure I am understanding the issue.

Customer:

2004 gmc envoy xuv the tail gate opens 2 ways push button reaer window opens about 1" then the door releases on left and pivots to the right while rhe door remains in the verticl position. The position that doesnt ork is to open in the center and the door pivots on both lower pivots and lays flat as in apickup

Aran :

has this issue just started?

Aran :

I am still trying to wrap my mind around the components, I understand the window part, but I thought the rear hatch was 1 piece and lifts up to the horizontal position, I am trying to understand what I am missing here.

Aran :

Thank you for your patience I just want to understand the issue fully and then I am sure I can aid you.

Aran :

Ok I figured it out, I was thinking of the newer version like the trailblazer etc.

Aran :

Not the older blazer version.

Aran :

So the handle you are pulling that is not working is it inside or outside?

Customer:

a buttonon exterior you depress and it allows the latch to release and the tail gate and pivots to ahorizontol position. you use you key to lower the window

Aran :

So is it the circled part?

Full Size Image

Aran :

Or is this still not like yours?

Customer:

no, this is an xuv. there isa recessed area that the buttons are behind. button on left opens window and then releases the locking mechanism and door pivots from the left pivots.

Customer:

his is an xuv the top opens also to be used like a pickup

Aran :

Ok one moment

Aran :

Please tell me this is the one.

Full Size Image

Aran :

Where are the buttons located?

Customer:

yes

Aran :

The buttons you speak of, one releases the window and the other releases the gate correct?

Customer:

yes, center button ishe one I'mhaving problem wth

Aran :

So when you push the button, do you hear anything like an actuator trying to release or is it quiet?

Customer:

quiet

Aran :

one moment let me pull a diagram

Aran :

The endgate system is pretty complex on this vehicle, are you able to check some basic things such as a fuse for power and relay if it is clicking?

Customer:

while depressing button I can"t feel any movement or hear anything. I checked the fuse diagram andcant find anything specificly for the tailgte

Aran :

Behind the drivers seat in the middle row there is a fuse block, were you aware of that?

Aran :

It is under the seat.

Customer:

no I wasnt, there are only 2 rows of seats. Is it under the drivers seat or secondrow seat?

Aran :

Second row left side under the seat. I will get you a diagram of the fuse block for fuses to check.

Customer:

great, the owner manual doesnt show that fuse block

Aran :

Ok here is a diagram of the fuse block and I have highlighted the fuses that have to do with the rear tailgate.

Full Size Image

Aran :

Again I apologize for the misunderstanding, they have about 3 models with the same name so thank you for working with me.

If these fuses are good, it will get very complicated after that, as the tailgate has switches internally inside it that communicate to a module their position, if one of them is bad it can prevent the gate from working. Having said that basically all the diagnostics outside of checking fuses is done with a scan tool looking at the data.

Customer:

I cant check this until later this after noon, can I get ack to you if I have any other questions?

Aran :

Sure just bookmark this page, and then post back here and it will alert me.

Customer:

Is there an extra to tell me how to bookmark this page?

Aran :

No thats complimentary :) which browser are you using?

Aran :

Internet explorer, firefox etc.

Customer:

internet explorer

Aran :

If you right click on this screen does it brin up a dialoge that has one stating ADD TO FAVORITES?

Customer:

yes

Aran :

Select that and then click ok.

Customer:

did that, thank you

Aran :

Great so we will talk to you later then.

Customer:

yes, In about 3 hours

Aran :

Sounds good, talk to you then.

Customer:

everything checked out in the fuse block, is there a way to check the push button switch in the tailgate or should I check something else in the tailgate first?

Aran :

One moment and let me pull up a document

Aran :

Did you tell me the glass portion works, just the tailgate does not release is that correct?

Customer:

glass works, tail gate releases and pivots in virtical position with different switch

Aran :

So the button on the inside is only for the glass release then is that correct?

Customer:

no, exterior key center of tail gate operates glass and operates the retractable roof

Customer:

controls inside also operate center glass, rear glass and roof

Aran :

Thanks for the clarification, the switch to unlock the tail gate is an input to one of the modules and it is monitored with a scan tool in diagnosing it, basically as you push the switch you are watching the paramater on the scan tool for a change from inactive to active. Short of pulling the rear tailgate apart and measuring things with a meter I would say that we have checked all of the easy stuff.

Customer:

can a 2004 be diagnosed with a scanner

Aran :

Yes that is basically what I am getting at, is we checked the basics with the fuses, but to verify all of the switches and sensors in the tailgate is beond a manual check and requires the GM scan tool to monitor the data during operation of the components in order to isolate the defective component in the system.

Customer:

okay, thanks for your help

Aran
Aran, General Motors
Category: GM
Satisfied Customers: 635
Experience: GM Technician
Verified
Aran and 87 other GM Specialists are ready to help you
Ask your own question now
Ask Aran Your Own Question
Aran
Aran
Aran, General Motors
Category: GM
Satisfied Customers: 635
635 Satisfied Customers
Experience: GM Technician

Aran is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I was having a terrible problem with the wheel bearings on my 98 Chevy Cavalier and I suspect that using this website saved me plenty of time and money.

Todd LRochester NY

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

GM Tech (Cam)

GM Tech (Cam)

GMC Mechanic

5,792 satisfied customers

GM Grand Master Technician 2007. 14 years experience.

Gary

Gary

GMC Technician

1,537 satisfied customers

15 years gm master tech/15 years ASE master tech

car tech

car tech

ASE Certified Technician

449 satisfied customers

25 year master tech and shop owner

Chris (aka- Moose)

Chris (aka- Moose)

GMC Technician

211 satisfied customers

16 years of experience

Paul M ASE Master

Paul M ASE Master

ASE Master Tech

187 satisfied customers

ASE Master Tech 20+ Years

Anthony

Anthony

GMC Technician

489 satisfied customers

GM Certified

Amedee

Amedee

GMC Technician

455 satisfied customers

ASE certified tech with advanced level specialist. Wisconsin certified emissions state inspector

< Previous | Next >

Related GM Questions
I'm a shop owner and have one that has us stumped. 2010 GMC
I'm a shop owner and have one that has us stumped. 2010 GMC Canyon, 5.3, 4wd, 56,000 miles. On the first start of the day starter will not engage correctly. Motor spins but does not engage Bendix for … read more
Todd Audette
Todd Audette
Automotive Technician
Vocational High School
138 satisfied customers
My 2011 Acadia vibrates when i accelerate. Original trans.
I had the motor mounts replaced, struts, and all ball joints at Midas. I replaced the axels 2 years ago. … read more
Dan
Dan
Automotive Technician
Vocational, Technical or Trade Scho
25 satisfied customers
I need to know where the wire goes from the starter to the
I need to know where the wire goes from the starter to the key switch because it's not getting all 12v to start the truck … read more
AutoDoc
AutoDoc
Shop Owner
Bachelor's Degree
1 satisfied customers
2003 H2 hummer starts and dies several times and then will
2003 H2 hummer starts and dies several times and then will start … read more
rpmdiag
rpmdiag
High school
7,283 satisfied customers
Trying to determine if my 2012 GMC Yukon Denali is an all
Trying to determine if my 2012 GMC Yukon Denali is an all wheel drive and if I need chains for snow driving. If I do, what size chains? … read more
Dan
Dan
Automotive Technician
Vocational, Technical or Trade Scho
25 satisfied customers
2015 Cadillac Escalade ESV, I accidentally let the iPhone
2015 Cadillac Escalade ESV, I accidentally let the iPhone charging cable touch the water that is salty on the floor of the drivers foot area and I think it blew the fuse. Where would I locate this fus… read more
GM Tech (Cam)
GM Tech (Cam)
GMC Mechanic
Vocational, Technical or Trade Scho
5,792 satisfied customers
Lose electric power when I us the plow. I'm thinking a bad
Lose electric power when I us the plow. I'm thinking a bad ground somewhere … read more
Chris (aka- Moose)
Chris (aka- Moose)
GMC Technician
Vocational, Technical or Trade School
211 satisfied customers
My 2001 GMC Sierra 4x4 with a 5.3 l motor starts and then
My 2001 GMC Sierra 4x4 with a 5.3 l motor starts and then immediately revs so high I have to shut it dow. … read more
David Craig
David Craig
OWNER/MECHANIC
Associates
4,420 satisfied customers
It cranks but won't start. Its getting fire but won't get no
yes its getting fire but won't get no connection..fuel supply working fine … read more
Gary
Gary
GMC Technician
Vocational, Technical or Trade Scho
1,537 satisfied customers
Hummer 2008 h3, cold weather 5 degrees, turn key on, all
Hummer 2008 h3, cold weather 5 degrees, turn key on, all lights come on and ready to start but turn key to start engine, eginee light stays on and i only here a click click click … read more
GM Tech (Cam)
GM Tech (Cam)
GMC Mechanic
Vocational, Technical or Trade Scho
5,792 satisfied customers
As I was driving along, the truck just died and will crank
As I was driving along, the truck just died and will crank but won't start … read more
GM Tech (Cam)
GM Tech (Cam)
GMC Mechanic
Vocational, Technical or Trade Scho
5,792 satisfied customers
I am installing a backup camera in my 2007 gmc 2500 and need
I am installing a backup camera in my 2007 gmc 2500 and need to know where to wire the monitor to the backup wiring in the cab … read more
Mechanic01
Mechanic01
1,716 satisfied customers
I just replaced the blower speed control for the second time
I just replaced the blower speed control for the second time in less than 6 months. I was testing the controls to be sure everything functions properly. As soon as I switch the to the face, the fan st… read more
GM Tech (Cam)
GM Tech (Cam)
GMC Mechanic
Vocational, Technical or Trade Scho
5,792 satisfied customers
06 hummer H2. Service 4WD. Switches flash when commanded. It
06 hummer H2. Service 4WD. Switches flash when commanded. … read more
Todd Audette
Todd Audette
Automotive Technician
Vocational High School
138 satisfied customers
My low beam lights will not turn on. Fuse is good and I have
fuse is good and I have used multiple bulbs, all have not turned on … read more
Todd Audette
Todd Audette
Automotive Technician
Vocational High School
138 satisfied customers
2005 avalanche and the car started and the emergency brake
2005 avalanche and the car started and the emergency brake light (brake was not pushed)came on and service 4 WD message. I shut the car off, unplugged positive side of battery for 5 minutes, cleared t… read more
GM Tech (Cam)
GM Tech (Cam)
GMC Mechanic
Vocational, Technical or Trade Scho
5,792 satisfied customers
My 2007 yukon denali just started today, the rear glass
Hello my 2007 yukon denali just started today, the rear glass access pops open and then the heated seats turn off, and the lights on the inside go dim, on and off. I shut the glass and when you hit th… read more
GM Tech (Cam)
GM Tech (Cam)
GMC Mechanic
Vocational, Technical or Trade Scho
5,792 satisfied customers
Smoke is comeing from my ac compressor.. 99 gmc jimmy. 4wd
Smoke is comeing from my ac compressor.. 99 gmc jimmy . 4wd v6 … read more
Mechanic01
Mechanic01
1,716 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x