How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan Your Own Question
Dan, ASE Certified Technician
Category: GM
Satisfied Customers: 2270
Experience:  20+ years in automotive repair work
Type Your GM Question Here...
Dan is online now
A new question is answered every 9 seconds

GMC: Acadia is having problems with the tailgate

Customer Question

My GMC 2008 Acadia is having problems with the tailgate. It will open. But it will not stay open. When it get most of the way up, it seems to hesitate, then it will close. If I try to stop it from closing, when I let it go it closes fast and hard. I have tried opening from inside, manually and with the key fob. Each time I get the same results. Can you give me any idea of what the problem might be?
Submitted: 6 years ago.
Category: GM
Expert:  Dan replied 6 years ago.
It sounds like you need new struts on the lift gate in the back. If you manually open it, it should stay up by itself and when you close it, it should not fall down fast. The struts prevent it from falling fast and holds it up when open. These are covered under the 3/36 warranty if you are still in warranty.