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Answered in 10 hours by:
8/25/2019
Sarah, Teacher
Category: General
Satisfied Customers: 879
Experience: Bachelor of Arts in Education/English, Masters in Education
VerifiedGood morning and welcome to justanswer.com. My name is ***** ***** I would be happy to help you with your question. It sounds like you may have some sort of defect going on with your Trinity Alpha, as I cannot find any mention of a squeak or other bothersome noise in reviews from customers or professional reviewers. The good news is that SMOK (the company that makes the Trinity Alpha) offers a warranty on its products and is known to have excellent customer service. You should contact the company and find if they can either tell you have to get the squeaking to stop OR if you can get a new unit. Here is their contact info:
- Phone number: 1-***-***-****
- Email:***@******.***
- Support page (has troubleshooting and also you can click on icon of person in headset on the right of page for intstant messaging option): https://www.smoktech.com/support
Their customer service hours are M-F 9:00-5:30 EST (6:00-2:30 PST).
If you need anything further, please let me know. If not, please click "accept" and provide a rating for my service so that this question will be marked as closed. Thank you so much! Sarah
**PLEASE NOTE: I do not work at a call center and therefore am not always right in front of my computer. If you reply and I do not answer right away, I am not ignoring you - I am most likely helping another customer or have stepped away from my computer - and I will get back to you as soon as possible. I am happy to help if you need further assistance; please do not give a negative rating, as those are meant to be given in situations where an expert has acted in an unprofessional manner.
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