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Safe will not open with key

Customer Question
Safe will not open with key
Submitted: 1 month ago.Category: General
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Answered in 27 minutes by:
12/30/2017
Expert: Cher, Educator-40+ yrs replied 1 month ago
Cher
Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 21,545
Experience: M.A., B.A., Author, Information & Research Specialist
Verified

Hi, I'm Cher. Welcome to JustAnswer.

I'm reviewing your question now and will post back with your reply, shortly.

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Expert: Cher, Educator-40+ yrs replied 1 month ago

Hello, again.

Who is the manufacturer of your safe and do you know the serial number and model number?

Does the safe only require a key to open it or a combination, too?

Thanks for all your additional information.

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Customer reply replied 1 month ago
Have a sentry s0310 safe have key turns but won't open
Customer reply replied 1 month ago
Combination too
Customer reply replied 1 month ago
Lost combo
Expert: Cher, Educator-40+ yrs replied 1 month ago

Thank you for that information.

Please allow me a short while to locate instructions for you to get your safe open.

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Customer reply replied 1 month ago
You able to helpl me
Customer reply replied 1 month ago
Still with me ?
Expert: Cher, Educator-40+ yrs replied 1 month ago

Hi again,

You will need to order a set of replacement keys (they come in 2's) and your factory-made combination, by filling out the forms at the site, below:

https://replacements.masterlock.com/lost-key-combo

---------

This is the only way to replace these items, through the manufacturer. You can never recover your combination online, or your safe would not be secure. Although Sentry is closed on the weekend, and probably Monday, too, since it's a holiday, you can fill out the form and send it in, online. If you need to fill out a Notary Form, to prove your identity and that you are the owner of the safe, you can usually have your signature notarized at your bank at no charge.

Just follow the instructions at the site above, and you should receive your replacement keys and original combination within about a week.

If this is an emergency and you need the safe opened right away, you can find a locksmith/safe technician, to help you open the safe without ruining it. If this is not possible, the lock might need to be drilled open.

I wish you much good luck with your safe!

Your satisfaction is my ultimate goal and I welcome any follow-up questions you may have on this subject, at no additional charge.

At the conclusion of our correspondence, your 5-star rating will be most appreciated, as this will enable me to continue to send quality answers to additional clients and receive recognition from the website for my assistance.

Best wishes and Happy New Year,

Cher

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Customer reply replied 1 month ago
This is all info online I didn't need to pay for
Customer reply replied 1 month ago
Is this something you can refund me or do I go through company
Expert: Cher, Educator-40+ yrs replied 1 month ago

I'm sorry, this is the only way you can retrieve your combination and order replacement keys. How could someone at Just Answer know 'your' combination? This always has to be gotten from the manufacturer. If you knew how to access the info online, you should have gone straight to the Sentry site. You haven't paid anything except a small deposit, as far as I know.

I can put in for a refund request for you.

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Cher
Cher
Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 21,545
21,545 Satisfied Customers
Experience: M.A., B.A., Author, Information & Research Specialist

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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