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Hi, my name is***** company has worked in antique furniture restoration for many years. That said, this is a new question--I've never seen this problem--but I'm going to research it for you. It may take a bit, as I'm trying to reach a colleague to ask if they've had this issue.
Is it possible to post a photo? There are a few different top styles for these desks, and it would help me identify the model and find the trick you need.
There should be a +ADD FILES feature next to our Send button.
If not, then there is a paperclip above the reply box that you click to attach photos.
If you need help with photos, you can call Customer Service at no charge at 1-***-***-****. The phone call pop-up you may get is for help with the actual appraisal, not for technical stuff like photos. There’s no charge for customer service to help you with photos.