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Michael
Michael, Librarian
Category: General
Satisfied Customers: 3050
Experience:  20+ years as information professional
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My son has locked s suitcase and the code doesn't seem to be

Customer Question

My son has locked his suitcase and the code doesn't seem to be working
JA: The Expert will know what to do. Please tell me everything you can so the Expert can help you best.
Customer: It is a rimowa salsa air-navy vlue
JA: Is there anything else important you think the Expert should know?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Expert about your situation and then connect you two.
Submitted: 1 year ago.
Category: General
Expert:  Michael replied 1 year ago.

Hello and welcome to JustAnswers,

Common question on our site as the Rimowa often will lock for various reasons.

As for ways to open it, try having your son review this overview on how to reset the lock:

http://www.worldtraveler.com/travel-101/travel-tips/setting-your-lock/rimowa-luggage-lock

Also:

https://www.youtube.com/watch?v=981AbV__WeY

If none of these suggestions work, then what will be needed is to contact a qualified repair person who deals with this type of case. Only qualified repair persons are those that can help in getting the case opened. Your son can check with the site below on the closest repair shop:

http://www.rimowa.com/en-us/repair

I hope that the information provided is found helpful as please let me know of any additional questions/concerns. If you could please take a moment to rate my assistance so that I can receive credit for helping you this evening.

Michael

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