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Quite a common problem with this particular safe as below is the turning sequence for the Brinks 5059:
TURNING SEQUENCE 1. Start with turning the dial to zero. 2. Turn the dial to the RIGHT, passing your first combination number FOUR times and stopping at that number on the fifth time around. 3. Turn the dial to the LEFT, passing your second combination number TWO times and stopping at that number the third time around. 4. Turn the dial to the RIGHT, passing your third combination number ONE time and stopping at that number the second time around. 5. Turn the dial to the LEFT, to the last combination number and STOP. 6. Insert the key in the cylinder lock and turn RIGHT to open.
Your safe should now open.
If the safe still does not open after trying this sequence of turns, then contacting Brinks directly would be the way to go as they have a very good customer service department. Contact info is now handled by Honeywell:
Honeywell customer support at(###) ###-####/p>
I hope that the information provided is helpful in getting the safe open again. If you could take a moment to rate my assistance so that I know my help was useful and allow me to receive credit for helping you today.