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Sorry for the wait. My name is Michael. I will be helping you with your question today.
Please let me know if there as any additional information that you think might be pertinent to your question. If not, I'll provide the best answer I can based on the information you've provided. You can always reply with additional information or questions at any point during our conversation, and I'll be happy to continue helping.
Can you please provide the tracking number? Based on that I will see if I can determine the sender's information.