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Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today.
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Can you please let me know what type of device this is and what the model number is?
If you are having trouble charging the battery and your device has a USB port, you can try trickle charging it by leaving it connected to a computer USB port overnight. This will sometimes be enough to allow the battery to then be recognized by a regular charger.