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When trying to open Janine digitizer pro I'm getting an

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error msg. Exception violation exception...
When trying to open Janine digitizer pro I'm getting an error msg. Exception violation exception code 5 exception flags 0 exception address 005feefb. Number parameters 2 setup address 004011A0
Offset of exception 001 FDD5B
Submitted: 2 years ago.Category: General
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Answered in 24 minutes by:
2/10/2016
Expert: chester298,
 replied 2 years ago
chester298
Category: General
Satisfied Customers: 792
Verified

Hi and welcome to Justanswer.

May I know what is the operating system of your computer?

Did you used it using same computer with same operating system before without any problem?

Please let me know,

Chester

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Customer reply replied 2 years ago
Windows on both the old and new computers. I was able to edit a design and save it. However, when trying to reopen I started getting the error msg on the new computer. I've uninstalled and reinstalled.
Expert: chester298,
 replied 2 years ago

Please let me know what is the OS of your old and new PC?

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Customer reply replied 2 years ago
Both computers use Windows 7. I've used it several times on the old Dell computer before getting the error message. I did get it to let me start using it on the Toshiba but was short lived.
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