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The one era signifies that you got a general era that could include the cash drawer is open or it could include that conclude that you have the switch in correctly positioned with the key miss operation of any kind is a general era but check that
If the register display says closed then you have to sign on the clerk that operation is one and then the clerk key key in the upper right corner. What is the exact model of your register near the control key or on the back number tag will tell you what model it is
Sorry about the spelling and grammer, I was in the field on my I phone in the wind. Have you eliminated the E1 condition?