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Hi and welcome to Just answer.
Did you already try to adjust the tension? Please try all of the tension settings until you get the good stitch. Just let me know if still not working.
Hope this information will be helpful.
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I'm just following up with you to see how everything is going. Did my answer help?
Let me know,Chester
Sorry I ve taken time to reply but I am doing this for my wife and I just got back from business travel. Further more, I didn't get an answer to my question for 3 to 4 days after my request was mark urgent due to the trip.Never the less I see that my amex was not only charge $34. but and extra $5 I guess for a faster solution.... With that being said ,"Yes we tried adjusting the tensions" to no avail. What say you????