How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ellen Your Own Question
Ellen, Consultant
Category: General
Satisfied Customers: 109
Experience:  attorney and legal researcher
Type Your Question Here...
Ellen is online now
A new question is answered every 9 seconds

I have a janome memory craft 500e embroidery machine.the

Customer Question

i have a janome memory craft 500e embroidery machine.the thread keeps breaking despite repeated rethreading top and bobbin thread, and decreasing tension. I just purchased this machine a week ago. how can i fix this frustrating issue?
Submitted: 1 year ago.
Category: General
Expert:  chester298 replied 1 year ago.

Hi and welcome to Just answer.

Before I answer your question. May I know if your machine is under warranty?

For the meantime I want you to check your machine timing. Remove the bobbin case and bobbin., turn the machine so you can see the needle as it enters
the area where you removed the bobbin case. (for clarity, this area is commonly called
the hook and race area) as you turn the handwheel, you will see a curved or semi-circular
piece turning towards the needle. This part, called the hook will have a point on it
which should pass behind the needle approx. 1.5 to 3.0 mm above the eye of the needle.

Please let me know,


Expert:  chester298 replied 1 year ago.


I'm just following up with you to see how everything is going. Did my answer help?

Let me know,