Hi again, Diane and thanks once again for your additional information.
It's possible that the silver tag contained the model and serial number, which you would need to retrieve the combination from the manufacturer, so this may pose a problem.
As I understand it, World Monetary Exchange Reserve is in the business of selling collectible(?) coins/currency and adds the safe as a 'bonus' incentive. World Monetary Exchange does not seem to be in the safe manufacturing business; however, since they provided the safe to your parents, it is their obligation to supply the combination number if it is unknown, due to the circumstances.
I have two phone numbers from this company, which you can try, to get Customer Service to help you retrieve the combination:
Mandi-Executive Assistant:(###) ###-####br />
Client Satisfaction Department:(###) ###-####br />
If the safe came with any paperwork and/or a manila envelope, those should include the combination, if you can locate them, perhaps, among your parents' things.
Combinations are never available online for reasons of safety and security. The safe's manufacturer is the only one who can supply this information, after you prove safe ownership with a notarized statement. If you need to get into the safe immediately, your only other option is to call a local safe technician/locksmith who might be able to get the safe open without ruining it, or it might have to be drilled open, rendering it unusable. This company is nationwide and may have an office near you:
I wish you much good luck and hope you are able to get the safe opened!
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