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Hi and welcome to Just answer.
May I know what is the make and model of your machine?
Please note: This is info request only not answer so please do not rate, as this will lock your question.
Thanks for your response.
Please hold on while I am trying to find my manual of your machine.
For the meantime please let me know the sub model, is it incanto sirius,de luxe or classic?
Just Seaco Incanto Cappaccino,thats all the manual says.
Yes, it possibly there is an airlock in the pump and water intake system, to clear this there is a set procedure, it is all explained here: http://partsguru.com/user/Priming%20pump.pdf it covers all Gaggia and Saeco machines.
If still try this possible DIY remedy.
Remove your optional water filter if any.
Sometimes you need to get rough on your machine in able to remove the clog air on water line. slamming the water tank into machine sometimes help. If still, unplug your machine, remove water and turn the machine upside down or shake your machine if possible.
Let me know if you still have questions. Just reply before rating.
Hope this information will be helpful.
IMPORTANT: RATING IS REQUIRED! If you are satisfied to my answer please don't forget to rate,,GOOD OR EXCELLENT rating and BONUS are greatly appreciated...
Have you already tried all my suggestions?
Did you notice floating magnet on your tank?
Try to look at the #4 and 5 the link above
I'm just following up with you to see how everything is going. Did my answer help?
Let me know,Chester