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Hi and welcome to Just answer.
May I know what is the make and model of your machine?
Please note: This is info request only not answer so please do not rate this time.
i cancelled this program when all I got in response was a request for details about my pets...so forget it Chester..I thought I was dealingt with Keurig which offers free service. I have told AMEX not to pay the 38 bucks
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