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I have a message saying unable to access HASP SRM Run time

Customer Question

I have a message saying unable to access HASP SRM Run time environment (H0033) what does that mean? I am not to bring up the pattern into my hoop. Please help me. Val Nelson
Submitted: 2 years ago.
Category: General
Expert:  chester298 replied 2 years ago.
Hi and welcome to Just answer.

Initially, you did not mentioned your embroidery software and its version, computer operating system and your machine make and model.

For my initial answer, That error occurs when the "Sentinel HASP License Manager" service is no longer functioning properly, stopped or not allowed in your environment.

To resolved it please try the pocedure below.

  • Click Start, type services.msc (or select "Run..." and type services.msc) and hit enter
  • Scroll down to HASP License Manager (or Sentinel HASP License Manager) and make sure its Status is "Started" and Startup Type is set to "Automatic"
    • If not Started, right click and Start
    • If not Automatic, right click, Properties, set Startup Type to "Automatic"
    • If Started already, right click, and restart the service.

You will now be able to run the program. If not please check your Firewall and/or your Local/Network Security. You will need to have the following "Allowed" within your security settings:

  • TCP and UDP port 1947
  • hasplms.exe (located in C:\Windows\System32\)
Please let me know if the problem still persist.

Hope this information will be helpful.

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