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Hi Linda name is XXXXX XXXXX you for using JustAnswer.What you have heard is basically all correct.There are huge amounts of complaints, pages and pages filed with the FTC with Organo Gold. Obviously reports are simply reports, but I think whenever there are pages upon pages filed with a large facet of the government like the FTC, there is some pretty serious merit behind those complaints and reports.Furthermore if you examine the amount of Better Business Bureau reports, there are nearly 30 complaints and various other reports filed with them as well. Much of the reported information from the BBB and the FTC are related to difficulty in obtain goods, service and customer service, and there is a large amount related to the cancellation of good and services, and difficulty reaching the company when the subscribers/members want to end their relationship with the company. While its easy enough to become accredited in some cases, or at least be on the "radar" of the BBB, organo gold is NOT.I would recommend not going with this company if you are looking into multi level marketing - nothing in its general vicinity(aside from its self-marketing) points to good.