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Hello. I can assist you with your question.
There is certainly a significant lack of oversight for an industry that, at any given time, has exclusive posession of a person's entire life of belongings.
Fortunately, there is a reputable company that offers a free service to intervene on your behalf (I'm assuming with the hope that you will use them in the future)
I know you are in Canada, and I am in the US. But I don't think this service is limited to the US.
Do you have your belongings, or are they holding them hostage?
My belongings are hold hostage