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Hello. I can assist you with your question.
I assume you are trying to add them to your contacts, correct?
And you mention MS Word - are you using Outlook for your email?
I don't see a response from you, so I will provide you with the steps to do that assuming you are using Outlook for your email, since you mentioned Word. If this isn't the information you need, please use the "reply to expert" to provide the additional information and I will provide what you need.
Select the email from sender to view it in reading pane, right-click his/her email address and click Add to Outlook Contacts.
This will immediately bring up new contact window, allowing you to add any additional info about the sender.
Please let me know if this is what you are trying to do or if you need additional information.