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What is Hp doing , changing my scanning procedure?

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What is Hp doing , changing my scanning procedure?
Customer: replied 5 years ago.
Relist: No answer yet.
I dont understand how they HP can do this- when i didn't ask for it.I have a dead line to meet, and now i will never get the job done. i am not a computer whiz..Still learning.. seems like I'll never get there.
What type of HP printer do you have? My hp/printer and scanner lets me scan documents or pictures. From the HP solution center you hit home and select the type of scan. Do you update something to change it? Have you tried calling HP? I typically need to make sure I hit the home button before I start scanning.
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