Hello again, Robert and thanks for your reply with additional information. Also, thanks for your patience; I experienced some internet problems as I was about to send your answer.
For your protection and security, the only
way to obtain information on how to find out your original factory set combination and/or to reset the combination for your safes, is directly from the manufacturer; follow the instructions at this link:https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination
As you can see, you will also need to submit the model number and serial number, in addition to a notarized form, proving that you are the rightful owner of the safe. Once you request a new combination and submit the notary form (click on 'notary form' at the link I included above), Sentry will be able to provide you with instructions on how to reset your combination.
Since you don't know the model number of both safes, you will need to call Sentry first, to explain your circumstances. Here is their contact information:https://www.sentrysafe.com/ContactUs/Call_Or_Email_Us
For your convenience, their phone number is: 1-800-828-1438
and their hours are Monday through Friday, 9AM to 9PM, Eastern time.
Look near the lower hinge on the door for a sticker that says 'Sentry' and the model number should be located on there. If not, the sticker may have fallen off.
If you have been trying the combination multiple times, as you mentioned, the system may have locked you out from between 15 minutes and 24 hours, so wait a while and try again. Also, it's possible that the batteries are dead and this is causing the problem with getting your safes open. Try changing the batteries and see if this helps. If you don't know how to change the batteries, please let me know and I will help.
I wish you much good luck and hope you are able to open your safes without too much difficulty.
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