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TaxTom, Internet Researcher
Category: General
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We are a business located across the street from our post office.

Resolved Question:

We are a business located across the street from our post office. We have a post office box but some of our customers just write our street address on the envelope. The post office returns these letters to the sender. When we question the Post Master why they do not deliver these letters to our physical address her response is that if you have a post office box they are not allowed to deliver to a physical address. We have been arguing our cases of over a year and she is absolutely no help. What can we do to get our mail delivered to our business? And yes we are open m-f during delivery hours and someone is at the door to receive the mail.

Please advice.
Submitted: 5 years ago.
Category: General
Expert:  TaxTom replied 5 years ago.

Hello, That is not correct as long as you have a proper mail receptacle or someone to receive the mail if you are a business they have to deliver your mail. Here is the definition of a proper mail receptacle . This was taken from Thanks Tom

PS Here is the contact number and they can direct you to 1-800-ASK-USPS®(NNN) NNN-NNNN

2.1.3 Customer Maintenance of Receptacles

Customers must provide authorized mail receptacles or door slots, except for mail receptacles authorized by the USPS to be owned and maintained by the USPS. The purchase, installation, maintenance, and replacement of mail receptacles used by customers for mail delivery are not the responsibility of the USPS. However, the USPS may authorize neighborhood delivery and collection boxes and parcel lockers to be purchased, installed, maintained, or replaced by the USPS.

2.1.4 Businesses

Mail receptacles or door slots are not required at businesses and offices that are open and have someone on hand to receive the mail when the carrier calls.

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