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Cher
Cher, Educator-40+ yrs
Category: General
Satisfied Customers: 21333
Experience:  M.A., B.A., Author, Information & Research Specialist
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I have a digital Home safe and have lost the override keys

Resolved Question:

I have a digital Home safe and have lost the override keys also i think the batteries are dead how do i get it to open
Submitted: 6 years ago.
Category: General
Expert:  Cher replied 6 years ago.
Hi, and welcome to Just Answer.

What are the make and model number of your safe?

When you say you have lost the override 'keys', are you referring to a numerical combination to override the lost combination or does the safe also have a 'key lock', in addition to the electronic combination lock?

Are you still in possession of your owner's manual?

Thanks for all your additional detail.
Cher

Edited by Cher on 10/30/2010 at 8:09 PM EST
Customer: replied 6 years ago.
its a challenge digital home safe S-25E
(NNN) NNN-NNNN
NO I HAVE NOT GOT THE OWNERS MANUAL
THE LOST KEY IS THE ONE THAT OPENS THE SAFE WHEN YOU FORGET THE COMBINATION AND POSSABLY THE BATTERIES GOING FLAT
Expert:  Cher replied 6 years ago.
Hi again, and thanks for your reply with additional information.

I've located the manual for you:

http://www.hilka.co.uk/gfx/instructions/701-5359%20-%20issue%201%20-%20r.w.%2022-07-08.pdf

You can try the original combination recommended in the manual when you first programmed the safe, but if the override keys are lost, I'm afraid the only way to open it would be to hire a locksmith to help. If your batteries are going flat, unfortunately, you won't be able to accomplish anything through the electronic system.

You can try contacting the company for additional suggestions.
http://www.hilka.co.uk/contact.php

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Regards,
Cher


Edited by Cher on 10/30/2010 at 10:07 PM EST
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