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Lori, Research Analyst
Category: General
Satisfied Customers: 4131
Experience:  General Information and Online Research
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I want to know what is permissible and not to discuss in a

Resolved Question:

I want to know what is permissible and not to discuss in a conversation with an inmate that has phone priviliges. I know the calls are monitored and the other day, as I was speaking with my brother, who is an inmate in a state prison in texas, the line suddenly went dead without warning. We were discussing possibly getting an atty to file an appeal on his behalf for a sentence reduction. Was this just conincidence or could it have been considered prohibited conversation?
Submitted: 7 years ago.
Category: General
Expert:  Lori replied 7 years ago.

Although calls can be monitored (and usually are), if the call was disconnected, it wasn't because you were discussing an appeal or anything else. If you accidentally hit a button on your phone, or try to do a 3 way call, these things will trigger the phone to automatically disconnect. Even if you pick up another line...that can cause it. You can contact the billing service responsible for the calls (possibly Correctional Billing Services - or call the facility and they will let you know who handles them)....and ask for a credit for the also need to be aware that the calls last 15 minutes....not a second more, so if you were talking and got cut off at the 15 minute mark, that is 'business as usual'.


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