Thank you for explaining the issue.
I have found this email address for Easy Jet: [email protected] You probably already have it, but just in case it is a different one, I have posted it.
I have found several addresses for the company, but they are for investors and not customer. I have, however, found what is listed at the corporate office address:
Hangar 89, London Luton Airport, Luton, Bedfordshire LU2 9PF
Because it is at the airport, I have my doubts as to it being the corporate offices.
I will research this further, and hopefully I can find more contact information for you.
Edited to add: Although you are right that telephoning may be expensive, I have found the following customer service phone number for EasyJet:
+44(NNN) NNN-NNNN/strong> (the 44 apparently is the country code)
871(NNN) NNN-NNNN/strong> (supposedly, if you say "Help," that bypasses all the automated messages and takes you directly to a real customer service person - may be useful in keeping down long-distance phone charges)
01582700036 (this one says it is toll-free, but doesn't say toll-free from where)
015827000361 (good reports on this number - supposedly answered quickly and by a person)
NEW email link HERE. This takes you to a form to send. Good reports on responses.
Edited by MsWest on 3/6/2010 at 9:27 PM EST