Are there any markings? Look on the back, bottom and the clock face. If there is an access to the works from the face, back or bottom, the name and model may be in small print. Without some information or atleast a picture, it will be near impossible to help.
I really do not like to leave our customers without an answer. I look forward to helping.
After I sent the top response, I did a search on enfield and found this. It was a response to someone else under different circumstances. Let me know if it helps...
. . . If the strike mainspring had wound down during a strike, that would be the cause for only 2 strikes. Winding it first would have completed the strike sequence, but the time would have probably advanced anyhow, so you did not do any damage. And I want to make sure the minute hand wasn't taken off at any time before it went out of sync. I'm not sure if the Enfield has a self correcting chime but let's try this. Gently run the minute hand just past the hour. If it does not chime the 16 notes of the chime and strike the hour, run the minute hand back up to as far back as 15 minutes until the hour, or until you hear a faint click ( You can do this if it is a "Safe back" clock, meaning that the hands can be safely turned backwards. If you feel it come to a stop and won't turn any more then it isn't a safe back.) If it turned back and you heard the click, run it forward until it chimes. Repeat these steps until it chimes the full 16 notes of the Westminster chime and strikes. If the number of strikes is not the same as the hour the hour hand is pointing to, GENTLY slip the hour hand to the hour that just struck. If this doesn't work, you can email me you phone number and I'll be glad to call you and walk you through the sync (for confidentiality, don't put your number on the forum.)
On timing, there should be a little nut one the pendulum, usually below the pendulum bob. It is called the rating nut. If you tighten it a little, the clock will run faster, loosen it and it will run slower. Try that to get the clock to keep better time.
Edited by John Henderson on 11/30/2009 at 12:41 AM EST