Hi again,Customer and you're most welcome.
Thanks for your reply with additional information, and please, no apologies necessary re: your dodgy computer connection.
I'm glad you haven't noticed any suspicious activity on your checking account or your paypal account. That is so odd, that you were told a few years ago that your account was closed, when, in actuality, it never was! That may be related to your current problem.
I understand your reluctance to send a letter, so I would yes, keep plugging away over the phone, and keep insisting you speak to someone who has the authority and ability to help you straighten out this unfortunate situation.
I know it's very frustrating dealing with PayPal, as I've experienced this myself more than once, but it's important to your business to maintain the account, so continue until you get this problem fixed. It's on THEIR end, not yours!
I wish you much good luck!
Edited by Cher on 10/15/2009 at 1:52 AM EST