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My PS4 acknowledges that it has internet connection but I
My PS4 acknowledges that it has internet connection but I CANNOT log into my account. I've been trying different methods other people have recommended but nothing works. My friends who have put their … read more
Expert
Expert
I'm unable to go online with my son ps4. It won't accept my
I'm unable to go online with my son ps4. It won't accept my password … read more
jinsmn
jinsmn
Systems Administrator
Diplom
5,884 satisfied customers
I have I'm having trouble logging into Xbox Live. Game for a
I have I'm having trouble logging into Xbox Live JA: When did your game system stop powering on? Customer: game for a while just got internet JA: Have you tried resetting the AC adapter (unplugging it… read more
Pete
Pete
Engineer
Bachelor's Degree
105 satisfied customers
My grandson(9) tried to change his user name but couldn't
my grandson(9) tried to change his user name but couldn't remember password ***** says he lost all his fortnite account, very upset because so much money invested in it … read more
Richard
Richard
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IT Manager, Consultant
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I got an email to change the password I tried to do it and
Hello, I got an email to change the password ***** tried to do it and it gave me an error message my email is***@******.*** I tried to do it via the PS4 system and it gave a message … read more
Benjie
Benjie
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My son has an Xbox one s. His fortnite account was hacked,
My son has an Xbox one s. His fortnite account was hacked, so he opened a new one. Then we emailed epic games and they were able to recover his account. Now he wants to link both account. How can he d… read more
Pete
Pete
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I just set up a ps4 for my son. They asked me for my info
I just set up a ps4 for my son. They asked me for my info because he was underage. I signed into his fortnight account through epic games. Now his online name is***** can I change my online name to so… read more
Harry
Harry
2,803 satisfied customers
For sone reason it wont let me play my backwards compatible
For sone reason it wont let me play my backwards compatible games it says ithis profile cant connect to xbox live on this console but i just bought xbox live in this account … read more
Expert
Expert
My question concerns my xbox 360, when I try to purchase a
My question concerns my xbox 360, when I try to purchase a game I am told my email or password ***** ***** correct. Last night I went thru the steps to reset the password ***** my windows 8 system and… read more
Pete
Pete
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I apologise in advance as I'm not a very good typist. I
Hi yes and I apologise in advance as I'm not a very good typist. I spent 1000 dollars on Microsoft products including win 10 pro, a 4k xbox1 and several games. I was trying to get it to work for 10 ho… read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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Old Xbox1 died. Have new Xbox 1S. Have New Avatar. Want my
Old Xbox1 died. Have new Xbox 1S. Have New Avatar. Want my old one back with all my saved games. New Avatar is WoolenChunk1936. Old Avatar is MetroLemming651.… read more
Dustin
Dustin
Repair Technician
67 satisfied customers
My son has an xbox1. He got a new game - NBA2K16. He the
My son has an xbox1. He got a new game for Christmas - NBA2K16. He the game in his unit and it had this update that needed to be loaded (it took over 2 hours to load) After it was loaded, he put in th… read more
Pete
Pete
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Free xbox gold download game has issue....in one part it
free xbox gold download game has issue....in one part it asks for 4 electrical units...i have amassed over 100 machine parts by restaringt the game 4 or 5 times...i believe there is a bug in the game … read more
Michael Hannigan
Michael Hannigan
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Hi when I joined xbox live and created my gamertag ive used
Hi when I joined xbox live and created my gamertag i've used a non microsoft email. At that time you used to login with your gamertag and password. The email was just for notifications etc. I set my x… read more
Freddy M.
Freddy M.
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Vocational, Technical or Trade Scho
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I was deleteing junk from my hard drive on xbox 360,I deleded
I was deleteing junk from my hard drive on xbox 360,I deleded my profile! all my games,everyt thing.I had two and half YRS. paid up on my gold live and its set auto withdraw they gave me anotherprofil… read more
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Michael Hannigan
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i need my windows live id password XXXXX I have emails support
i need my windows live id password XXXXX I have emails support and they just email back how to reset password. I cant have the password XXXXX to me as its an old email address. I need a link to change… read more
ITTechChris
ITTechChris
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My sons xbox console has been banned, apparently he and some
My son's xbox console has been banned, apparently he and some friends were trying to "modify" some game they were playing and it happened. The "Mod" was software driven not physically opening the cons… read more
Mr. Clark
Mr. Clark
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583 satisfied customers
My son is not able to play online for the last week or so.
My son is not able to play online for the last week or so. He can see his friends are playing & what they are doing, but can't play. For ex, he can play Modern Warfare II on the disc offline, but when… read more
Joe
Joe
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Meet the Experts:

Aric

Aric

Hobbyist

161 satisfied customers

15+ years in the field. Owner of AV Installation, OEM and Repair company

Steve G.

Steve G.

Engineer

107 satisfied customers

Vice President of an electronics repair company.

Pete

Pete

Engineer

105 satisfied customers

Over 20 years of experience installing and repairing electronics.

Dustin

Dustin

Repair Technician

67 satisfied customers

From The ColecoVision to PS3's and XBOX 360's I have been using and repairing game systems for many years! Worked in The US Army as A Network Switching Systems Operator/Controller

Ashik

Ashik

GameSystem Tech

57 satisfied customers

Experience with most of all Game Systems

Carl L

Carl L

Master Technician

37 satisfied customers

Current Electronics Shop Owner and Master Technician in FL.

Nathan

Nathan

Customer Service

18 satisfied customers

Electronics technician for install, troubleshooting, and repairs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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