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My PS4 acknowledges that it has internet connection but I
My PS4 acknowledges that it has internet connection but I CANNOT log into my account. I've been trying different methods other people have recommended but nothing works. My friends who have put their … read more
Expert
Expert
It wont turn on. 2 days ago. Don't know how. Thair was a
Thair was a popping sound when I was playing but the ps4 did not turn off but when I was done playing I could not turn it back on… read more
Bonifacio Gomez
Bonifacio Gomez
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Well i just got the game system and when i tried starting it
Well i just got the game system and when i tried starting it up it says that the playstation can not start and there is something wrong with the system … read more
Ameen Khan
Ameen Khan
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It won't let me play NBA 2k20 no more after. Yesterday. It
I downloaded the update for the game but it won't install it… read more
Ameen Khan
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I need to trouble shoot my ps4 it says a serious error has
I need to trouble shoot my ps4 it says a serious error has occurred in the system software PS4 will restart but it doesn't … read more
VanHilton M
VanHilton M
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No maam its my playstation. I tried intializing and
No maam its my playstation JA: How long has this been going on with your PlayStation? What have you tried so far? Customer: I tried intializing and restoring defaults JA: Anything else you want the Ga… read more
Expert
Expert
My Playstation 4 has not been downloading the new update
My Playstation 4 has not been downloading the new update when connected to wifi and I have not been able to do it manually. I downloaded the new update on a 16 G flash drive but it still did not work.… read more
Benjie
Benjie
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Ive had an issue with my Playstation where my playstation
Ive had an issue with my Playstation where my playstation will freeze to the point where I had no other option but to un-plug it and then It would not start back up. I called playstation support and t… read more
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When gaming online my ps4 lags very badly compared to others
when gaming online my ps4 lags very badly compared to others in the game … read more
Pete
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I let a friend used my account on his ps4 and we live
I let a friend used my account on his ps4 and we live together and when I log in to my account this morning. It says you were signed into PlayStation network on another ps4. It will take some time unt… read more
Joe
Joe
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Vocational, Technical or Trade Scho
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My PlayStation cut on n off n i tried to unplug it but it
My PlayStation cut on n off n i tried to unplug it but it still not working … read more
Richard
Richard
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Trying to download ARK, but have problems. It says can not
trying to download ARK, but have problems. JA: What's the brand and model of your product? Customer: It says can not download ark JA: What have you tried so far? Customer: ps4 JA: How long has this be… read more
jeffreybongers
jeffreybongers
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How many if not one to purchase for twins? that is ps4 I'm a
How many if not one to purchase for twins? that is ps4 I'm a grandfather and know nothing of this game … read more
Roger
Roger
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Vocational, Technical or Trade Scho
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I have two playstations, one that stays home and one that I
hi, I have two playstations, one that stays home and one that I travel with, but I let my cousin use a few weeks ago that had a game download on it that I bought on my home system and its not download… read more
Pete
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Can you make a "remote Play" between PS 4 and PS vita, just
Hello, Can you make a "remote Play" between PS 4 and PS vita, just by leaving your PS 4 turned on, go on some trip, and via WI-Fi connect to it and continue play? Asking to understand is it really rea… read more
Pete
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I have a PS4. just purchased the new call of duty game.
I have a PS4. just purchased the new call of duty game. noticed it took a boat load of space on the hard drive. I had a 500gig hard drive that was pretty much full. so I went to best buy and purchased… read more
Pete
Pete
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Have loading times..I/E such as a "save" OR when coming out
have long loading times..I/E such as a "save" OR when coming out thru a door..speaking of Skyrim and fallout 3...seems the higher level I get the mORE it does this... … read more
Pete
Pete
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I have a PlayStation 3 thats ps2 backwards compatible. I have
I have a PlayStation 3 that's ps2 backwards compatible. I have 2 user profiles on it. Started having a problem when playing Mass Effect 3: the game would freeze and I would have to do a hard reset. I … read more
Freddy M.
Freddy M.
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Meet the Experts:

Aric

Aric

Hobbyist

161 satisfied customers

15+ years in the field. Owner of AV Installation, OEM and Repair company

Steve G.

Steve G.

Engineer

107 satisfied customers

Vice President of an electronics repair company.

Pete

Pete

Engineer

104 satisfied customers

Over 20 years of experience installing and repairing electronics.

Dustin

Dustin

Repair Technician

66 satisfied customers

From The ColecoVision to PS3's and XBOX 360's I have been using and repairing game systems for many years! Worked in The US Army as A Network Switching Systems Operator/Controller

Ashik

Ashik

GameSystem Tech

57 satisfied customers

Experience with most of all Game Systems

Carl L

Carl L

Master Technician

37 satisfied customers

Current Electronics Shop Owner and Master Technician in FL.

Nathan

Nathan

Customer Service

18 satisfied customers

Electronics technician for install, troubleshooting, and repairs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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