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I am trying to renew my Xbox live gold and it keeps telling…

Customer Question
I am trying to...

I am trying to renew my Xbox live gold and it keeps telling me the payment option on an existing subscription has been declined and is blocking this purchase. I have tried paying with a debit card and a gift card but it will not let me. What do I do now?

Technician's Assistant: How long has this been going on with your XBox? What have you tried so far?

Started today. I have tried 3 different debit cards and they would not work so I went to Walmart and got an Xbox live gold card for $100 and it is still saying same thing but it shows that I have the gift card in there

Submitted: 4 months ago.Category: Game Systems
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Answered in 14 hours by:
3/24/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Game Systems
Satisfied Customers: 2,635
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Gameguy360
Gameguy360, Retail
Category: Game Systems
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Experience: 8 years radioshack, 2 years game crazy.

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Gameguy360

Gameguy360

Retail

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Game Console Repair Business Owner / CIS Degree

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Daniel

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BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

jjjjm2011

jjjjm2011

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I have an AA in Electronic Systems Technology and have worked in the electronic field with the USAF for 8 years.

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Aric

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15+ years in the field. Owner of AV Installation, OEM and Repair company

Steve G.

Steve G.

Engineer

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Vice President of an electronics repair company.

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Pete

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Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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