Game Systems

Video Game Console Repair Questions? Ask a Technician ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My son is 11 years old and set up his play station in

My son is 11...

My son is 11 years old and set up his play station in November. He is trying to set up the app on hos phone. However it keeps asking for his birthdate for verification. At the time of set up he thought that due to his age he might be excluded from things. So he put in a different birth date to make himself older. He didn't write it down.

Technician's Assistant: When did your game system stop powering on?

I was hoping to reset his birth date.

Technician's Assistant: Have you tried resetting the AC adapter (unplugging it from the outlet and the console and waiting 2 minutes)?

His email is***@******.***

Show More
Show Less
Ask Your Own Game Systems Question
Answered in 6 hours by:
3/19/2018
Pete
Pete, Engineer
Category: Game Systems
Satisfied Customers: 20,344
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

Ask Your Own Game Systems Question

To use the same account he will need to enter the birthdate that was originally used. It is not possible to reset or change the birthdate.

If he cannot remember it and it has not been written down then he will need to start a new PSN account.

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

Pete
Pete, Engineer
Category: Game Systems
Satisfied Customers: 20,344
Experience: Over 16 years of experience installing and repairing electronics.
Verified
Pete and 87 other Game Systems Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Engineer
Category: Game Systems
Satisfied Customers: 20,344
20,344 Satisfied Customers
Experience: Over 16 years of experience installing and repairing electronics.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Gameguy360

Gameguy360

Retail

108 satisfied customers

8 years radioshack, 2 years game crazy.

Mr. Clark

Mr. Clark

Electronics Engineer

53 satisfied customers

Game Console Repair Business Owner / CIS Degree

Daniel

Daniel

Engineer

18 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

jjjjm2011

jjjjm2011

Technician

15 satisfied customers

I have an AA in Electronic Systems Technology and have worked in the electronic field with the USAF for 8 years.

Aric

Aric

Hobbyist

160 satisfied customers

15+ years in the field. Owner of AV Installation, OEM and Repair company

Steve G.

Steve G.

Engineer

107 satisfied customers

Vice President of an electronics repair company.

Pete

Pete

Engineer

20,344 satisfied customers

Over 16 years of experience installing and repairing electronics.

< Previous | Next >

Related Game Systems Questions
I got my son the Xbox one and my daughters boyfriend set it
I got my son the Xbox one and my daughters boyfriend set it up and I guess he put it under his email account and we don't know that and anyway it's all messed up and we can't get into it and I tried f… read more
Harry
Harry
2,046 satisfied customers
I need to change my password someone has my info and is
i need to change my password someone has my info and is hacking my stuff … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I would like to reset my password for the ps 4, I ve had my
I would like to reset my password ***** the ps 4 JA: What's the make/model of your device? How old is it? Customer: I ve had my ps4 1 year JA: How long has this been going on? What troubleshooting hav… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My Grandson and his Dad watched "Watchdogs" on You tube and
My Grandson and his Dad watched "Watchdogs" on You tube and he asked his Dad if he could get it downloaded to his 360 and he said okay ..Well apparently they didn't get to the bad nudity so today he c… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My ps3 is not connecting to the internet. It says it can not
My ps3 is not connecting to the internet. It says it can not find my ip address. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I called netflix to reset my password according to the
I called netflix to reset my password ***** to the netflix tech I need to contact sony playstation for help in resetting my password … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
HI THERE I DONT KNOW IF YOU CAN ADVISE ON THIS PROBLEM, I
HI THERE I DONT KNOW IF YOU CAN ADVISE ON THIS PROBLEM, I ASKED ADVICE ON THE JUST ASK WEBSITE LAST YEAR, THE QUESTION I ASKED WAS " I AM GOING ON HOLIDAY TO FLORIDA IN THE USA, MY SON HAS A PLAY STAT… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My son has the WiU. We are trying to figure out how to play
My son has the WiU . We are trying to figure out how to play games on-line. It states we must have a confirmation number, I believe.… read more
Roger
Roger
Low-Voltage Electronics Specialist
Vocational, Technical or Trade Scho
1,443 satisfied customers
Help!I just tried to play fifa on a brand new wiiu console,
Help! I just tried to play fifa on a brand new wiiu console, and half way through the game, the screen froze up and I hear only a high pitched whine. What can I do?!?! Need help now. I just paid, and … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Sony PS2 System(NTSC - SCPH-30001) W/ Controllers --- Can This
Sony PS2 System(NTSC - SCPH-30001) W/ Controllers --- Can This Be Used In Africa (Uganda)? Is it too old or outdated to gift to a 16 Yr Old (I Am Not Up On This Technology At All..thanks For Fdbk.)… read more
Eric M.
Eric M.
PhD Candidate
Master\u0027s Degree
66 satisfied customers
My ps3 network is not connecting. It's failing the
My ps3 network is not connecting. It's failing the connection test. I've already unplugged the modem and router and tried connecting again but it's not going through. I can watch Netflix on my ps3 or … read more
Steve G.
Steve G.
Engineer
107 satisfied customers
I have a new ps3 system which my boyfriend set up; I didnt
I have a new ps3 system which my boyfriend set up; I didn't realize that he had used his e-mail and password XXXXX my computer; now, I can't even set up a netflix account. We broke up and I have no wa… read more
Keith Masters
Keith Masters
President, CEO
Vocational, Technical or Trade Scho
22 satisfied customers
i need my windows live id password XXXXX I have emails support
i need my windows live id password XXXXX I have emails support and they just email back how to reset password. I cant have the password XXXXX to me as its an old email address. I need a link to change… read more
ITTechChris
ITTechChris
IT Technician
352 satisfied customers
I just bought the new uncharted game. The ps3 slim that my
I just bought the new uncharted game. The ps3 slim that my roommate bought won't play the game. It doesn't show up on the home screen. It has no problem playing other games. I went online searching fo… read more
scoeas1982
scoeas1982
64 satisfied customers
I am having trouble with my Playstation3. I can play a video,
I am having trouble with my Playstation3. I can play a video, but when I load a game, I do not get sound, only the picture. I took the unit back to where I purchased it and they connected it up and wa… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a sony ps 3. I havent played a game in 6 or 7 months
I have a sony ps 3. I haven't played a game in 6 or 7 months and when I went to play one it wouldn't read the disk. So I put a dvd in and it played that just fine. I haven't adjusted any of the settin… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My son is not able to play online for the last week or so.
My son is not able to play online for the last week or so. He can see his friends are playing & what they are doing, but can't play. For ex, he can play Modern Warfare II on the disc offline, but when… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I have a question about my PS3. It plays PS2 games & Blu-Ray
I have a question about my PS3. It plays PS2 games & Blu-Ray movies just fine but I get distortions and game glitches when I try to play PS3 games. For instance, I was trying to play Saints Row 2 and … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x