Game Systems

Video Game Console Repair Questions? Ask a Technician ASAP

Ask an Expert,
Get an Answer ASAP!

My son forgot the email and password on his ps4. No its an…

Customer Question
My son forgot the...

My son forgot the email and password ***** his ps4

Technician's Assistant: Are you logged into your email account on any other devices?

No its an old email account that his mom used in the past and she dont remember the password

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####is our number weve tried our old passwords maybe somthing is close

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Weve resarted and reseted but no help

Submitted: 4 months ago.Category: Game Systems
Show More
Show Less
Ask Your Own Game Systems Question
Answered in 1 hour by:
3/12/2018
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: Game Systems
Satisfied Customers: 2,626
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Game Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Gameguy360 Your Own Question
Gameguy360
Gameguy360
Gameguy360, Retail
Category: Game Systems
Satisfied Customers: 108
108 Satisfied Customers
Experience: 8 years radioshack, 2 years game crazy.

Gameguy360 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Gameguy360

Gameguy360

Retail

108 satisfied customers

8 years radioshack, 2 years game crazy.

Mr. Clark

Mr. Clark

Electronics Engineer

53 satisfied customers

Game Console Repair Business Owner / CIS Degree

Daniel

Daniel

Engineer

18 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

jjjjm2011

jjjjm2011

Technician

15 satisfied customers

I have an AA in Electronic Systems Technology and have worked in the electronic field with the USAF for 8 years.

Aric

Aric

Hobbyist

160 satisfied customers

15+ years in the field. Owner of AV Installation, OEM and Repair company

Steve G.

Steve G.

Engineer

107 satisfied customers

Vice President of an electronics repair company.

Pete

Pete

Engineer

95 satisfied customers

Over 16 years of experience installing and repairing electronics.

< Previous | Next >

Related Game Systems Questions
I've been trying to use the same email and password on my
I've been trying to use the same email and password ***** my PS4 as I have on my PS3 to sign in to the network. My PS4 keeps telling me that can't use that password ***** it's someone else password. W… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I just bought a PS4 Pro and I uploaded everything to the
Hey there, I just bought a PS4 Pro and I uploaded everything to the cloud from my old one. I had a few failed log in attempts on the new Pro and it locked me out for a bit. Can I get it unlocked today… read more
Harry
Harry
Customer Service
2,626 satisfied customers
My son forgot his password to sign into his account. PS4.
My son forgot his password ***** sign into his account … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I had a gmail account and forgot my password. I tried to
I had a gmail account and forgot my password. I tried to change the password ***** the PS4 and they sent the info on changing the password ***** I can not login. Is there a way on PS4 or on my PC to c… read more
Harry
Harry
Customer Service
2,626 satisfied customers
Last week, my 10 year old sons account got hacked. I have
Last week, my 10 year old sons account got hacked. I have been trying to reset his password....but when I do, I get a message asking me to enter a 4 digit code that is supposed to be texted to me....p… read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,193 satisfied customers
Forgot psn password. Ps4, not sure. I haven't logged in my
i haven't logged in my account for a couple months and for some reason i know my password ***** its not letting me sign in … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have two playstations, one that stays home and one that I
hi, I have two playstations, one that stays home and one that I travel with, but I let my cousin use a few weeks ago that had a game download on it that I bought on my home system and its not download… read more
Pete
Pete
Engineer
Bachelor's Degree
95 satisfied customers
Ok I have a serious problem, I forgot my playstation network
hi ok I have a serious problem, I forgot my playstation network password ***** dont have access to the email it associated it with … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I need to change my password someone has my info and is
i need to change my password someone has my info and is hacking my stuff … read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
I forgot the date of birth that is associated with my
I forgot the date of birth that is associated with my account for my ps4 and when I try and log onto my ps4 its saying I need to change password ***** i can't … read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
I forgot the password I used to log in to my PlayStation
I forgot the password ***** used to log in to my PlayStation account, and I don't remember the birth date I used so I can't reset my password. Any help? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I would like to reset my password for the ps 4, I ve had my
I would like to reset my password ***** the ps 4 JA: What's the make/model of your device? How old is it? Customer: I ve had my ps4 1 year JA: How long has this been going on? What troubleshooting hav… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I got hacked, ps4, just happend tonight, it also had ps plus
i got hacked JA: What's the make/model of your device? How old is it? Customer: ps4 JA: How long has this been going on? What troubleshooting have you tried? Customer: just happend tonight JA: Anythin… read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
I have a ps4 and it won't let me sign in. When I try to
Hi I have a ps4 and it won't let me sign in. When I try to reset my password ***** says there is an error. … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I need help logging in to my ps4 account I've got hacked.
I need help logging in to my ps4 account I've got hacked … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My son has a Ps4 and the E.ail address that is linked to it
Pearl, my son has a Ps4 and the E.ail address that is linked to it no longer excists (***@******.***) which keeps him from adding or anything. Question is, how do we change from the old e-mail to a ne… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
How do i go about changing my email name and password for my
How do i go about changing my email name and password ***** my playstation member sir? … read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
I forgot my password XXXXX PS3 and I typed in my wifes old email
I forgot my password XXXXX PS3 and I typed in my wife's old email address and they sent it to that address, but she doesn't remember that password XXXXX How can I change my account settings with out p… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x