Game Systems

Video Game Console Repair Questions? Ask a Technician ASAP

Ask an Expert,
Get an Answer ASAP!

My Xbox one says we can’t process your payment. Bout an hour…

Customer Question
My Xbox one says...

My Xbox one says we can’t process your payment

Technician's Assistant: How long has this been going on with your XBox? What have you tried so far?

Bout an hour now

Technician's Assistant: Anything else you want the Game Expert to know before I connect you?

Just I can’t buy any dlc

Submitted: 4 months ago.Category: Game Systems
Show More
Show Less
Ask Your Own Game Systems Question
Answered in 4 hours by:
3/10/2018
Electronics Technician: Pete, Engineer replied 4 months ago
Pete
Pete, Engineer
Category: Game Systems
Satisfied Customers: 20,364
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

Ask Your Own Game Systems Question
Electronics Technician: Pete, Engineer replied 4 months ago

You will need to update your Xbox payment method at:

https://support.xbox.com/browse/billing/payment-and-purchases

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

Ask Your Own Game Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Engineer
Category: Game Systems
Satisfied Customers: 20,364
20,364 Satisfied Customers
Experience: Over 16 years of experience installing and repairing electronics.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Gameguy360

Gameguy360

Retail

108 satisfied customers

8 years radioshack, 2 years game crazy.

Mr. Clark

Mr. Clark

Electronics Engineer

53 satisfied customers

Game Console Repair Business Owner / CIS Degree

Daniel

Daniel

Engineer

18 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

jjjjm2011

jjjjm2011

Technician

15 satisfied customers

I have an AA in Electronic Systems Technology and have worked in the electronic field with the USAF for 8 years.

Aric

Aric

Hobbyist

160 satisfied customers

15+ years in the field. Owner of AV Installation, OEM and Repair company

Steve G.

Steve G.

Engineer

107 satisfied customers

Vice President of an electronics repair company.

Pete

Pete

Engineer

20,364 satisfied customers

Over 16 years of experience installing and repairing electronics.

< Previous | Next >

Related Game Systems Questions
I'm trying to buy something from Xbox one with my MasterCard
I'm trying to buy something from Xbox one with my MasterCard but I couldn't … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
It wont let me buy Modern Warfare 3 on my brothers Xbox One.
It wont let me buy Modern Warfare 3 on my brothers Xbox One … read more
Harry
Harry
2,048 satisfied customers
I am trying to sign into my xbox and it has never blocked me
I am trying to sign into my xbox and it has never blocked me before and now I am trying to sign into fortnite and i can't bc it is saying I have to make a purchase. I added my billing info and card nu… read more
Harry
Harry
2,048 satisfied customers
I have a xbox 360 I can't access my online multiplayer it
I have a xbox 360 I can't access my online multiplayer it keep on telling me this, You do not have the necessary privileges to access xbox live gameplay?… read more
Harry
Harry
2,048 satisfied customers
I got my son the Xbox one and my daughters boyfriend set it
I got my son the Xbox one and my daughters boyfriend set it up and I guess he put it under his email account and we don't know that and anyway it's all messed up and we can't get into it and I tried f… read more
Harry
Harry
2,048 satisfied customers
I have an error message 0x87D0006. What do yuou mean? It
What do yuou mean? It won't do anything. Xbox one. … read more
Harry
Harry
2,048 satisfied customers
I have an Xbox one and every time I plug it in it shows the
My name is***** and I have an Xbox one and every time I plug it in it shows the green screen and then it says Xbox one and then it's thinking and I went to game stop and they said they don't fix him t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I just recently purchased Dlc for Nier Automata but for some
I just recently purchased Dlc for Nier Automata but for some reason it's been saying waiting to install and every time I click it it's says can't find the application? … read more
Pete
Pete
Engineer
Bachelor's Degree
20,364 satisfied customers
I bought some dlc but I can't download it. It's a ps4 and a
Just this time, and I've tried: restarting it, going to multiple places to try to download it, and this. … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I have forza horizon 3 and i installed the blizzard mountain
i have forza horizon 3 and i installed the blizzard mountain expansion that my friend got me and it said already purchased but it charged my credit card anyways is there a way i can get that money put… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Any advice on making a xbox 360 game that is not on the
any advice on making a xbox 360 game that is not on the compatible list for xbox one - work?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I actvited wot jan 19 got premium account set up visa ,mc,
I actvited wot jan 19 got premium account set up visa ,mc, and paypal made six purchases then all pay methods were declared invalid. what is the problem… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I purchased a G920 Driving Racing wheel, I feel as though I
I purchased a G920 Driving Racing wheel, I feel as though I have correctly attached all connections, yet the X Box 1 does not acknowledge that it is hooked up Is there something I am missing… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
my son is getting code 800765b4 on his xbox 360 and cant get
my son is getting code 800765b4 on his xbox 360 and cant get in or play. what does this code mean??… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
my xbox live account was banned until 9999 and im not sure
my xbox live account was banned until 9999 and im not sure what i did and i was wondering if i could get it back… read more
Steve G.
Steve G.
Engineer
107 satisfied customers
im trying to do the payment from my credit card on xbox live
im trying to do the payment from my credit card on xbox live and it wont go true all its telling me this action cannot be performed at this time please try again later.… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Hi I have had an xbox for a long time and have never had this
Hi I have had an xbox for a long time and have never had this problem but about 6-8 months ago I was stopped from being able to play xbox live. I have updated my payment option and have tried to buy t… read more
scoeas1982
scoeas1982
64 satisfied customers
I moved to Malaysia, where the TV/game systems are NTSC, from
I moved to Malaysia, where the TV/game systems are NTSC, from a country which uses PAL. I used to have an Xbox 360 (PAL) and more than 25 games, all of them PAL. My console had the "red ring of death"… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x