Game Systems

Video Game Console Repair Questions? Ask a Technician ASAP

Ask an Expert,
Get an Answer ASAP!

I changed game tags on my system, keeping games and apps.

Customer Question
I changed game tags...

I changed game tags on my system, keeping games and apps. now that xbox is set up my machine will not redeem a prepaid XBOX LIVE GOLD 12 month card. tried 3 or 4 different ways on xbox to put in code. Reads as card is not active. went back to store where bought, twice. Both times they say card is active and to contact xbox.

Technician's Assistant: How long has this been going on with your XBox? What have you tried so far?

Day 3 now. Xbox Assist, redeem code. Looked through all tips to see if any help could be found. Xbox LIVE GOLD page. all reads as card is not active. turned on and off system and internet provider.

Technician's Assistant: Anything else you want the Game Expert to know before I connect you?

Just that will not redeem card. oh yes also it canceled out my last xbox live 12 month I had going. Not 100 percent sure, think I still had about 4 months left on it

Submitted: 6 months ago.Category: Game Systems
Show More
Show Less
Ask Your Own Game Systems Question
Answered in 7 hours by:
1/9/2018
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Game Systems
Satisfied Customers: 2,622
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Game Systems Question
Customer reply replied 6 months ago
I need assistance
Electronics Technician: Harry, Customer Service replied 6 months ago

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Game Systems Question
Customer reply replied 6 months ago
This is the site.
Electronics Technician: Harry, Customer Service replied 6 months ago

I have re-read your initial reply and it appears that you think we are Xbox/Microsoft and we are not.

Ask Your Own Game Systems Question
Customer reply replied 6 months ago
Ok plz help.
Electronics Technician: Harry, Customer Service replied 6 months ago

I have re-read your initial reply and it appears that you think we are Xbox/Microsoft and we are not.

Ask Your Own Game Systems Question
Customer reply replied 6 months ago
Ummm ok. Have no idea how you got into the mix?? Sorry have a good one.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Gameguy360 Your Own Question
Gameguy360
Gameguy360
Gameguy360, Retail
Category: Game Systems
Satisfied Customers: 108
108 Satisfied Customers
Experience: 8 years radioshack, 2 years game crazy.

Gameguy360 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Gameguy360

Gameguy360

Retail

108 satisfied customers

8 years radioshack, 2 years game crazy.

Mr. Clark

Mr. Clark

Electronics Engineer

53 satisfied customers

Game Console Repair Business Owner / CIS Degree

Daniel

Daniel

Engineer

18 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

jjjjm2011

jjjjm2011

Technician

15 satisfied customers

I have an AA in Electronic Systems Technology and have worked in the electronic field with the USAF for 8 years.

Aric

Aric

Hobbyist

160 satisfied customers

15+ years in the field. Owner of AV Installation, OEM and Repair company

Steve G.

Steve G.

Engineer

107 satisfied customers

Vice President of an electronics repair company.

Pete

Pete

Engineer

95 satisfied customers

Over 16 years of experience installing and repairing electronics.

< Previous | Next >

Related Game Systems Questions
hi, im trying to conect netflix to my xbox, payed netfliix,
hi, im trying to conect netflix to my xbox, payed netfliix, payed xbox live for gold membership, ltryed to log in and got a login failed msg. & code (r8XXX-XXX-XXXX) pls. help… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Hi Im unable to connect my microsoft game apps to xbox it
Hi I'm unable to connect my microsoft game apps to xbox it just tells me its connecting but it doesn.t… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a xbox 360 I can't access my online multiplayer it
I have a xbox 360 I can't access my online multiplayer it keep on telling me this, You do not have the necessary privileges to access xbox live gameplay?… read more
Harry
Harry
Customer Service
2,622 satisfied customers
I am trying to renew my Xbox live gold and it keeps telling
I am trying to renew my Xbox live gold and it keeps telling me the payment option on an existing subscription has been declined and is blocking this purchase. I have tried paying with a debit card and… read more
Harry
Harry
Customer Service
2,622 satisfied customers
My question concerns my xbox 360, when I try to purchase a
My question concerns my xbox 360, when I try to purchase a game I am told my email or password ***** ***** correct. Last night I went thru the steps to reset the password ***** my windows 8 system and… read more
Pete
Pete
Engineer
Bachelor's Degree
95 satisfied customers
I actvited wot jan 19 got premium account set up visa ,mc,
I actvited wot jan 19 got premium account set up visa ,mc, and paypal made six purchases then all pay methods were declared invalid. what is the problem… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Free xbox gold download game has issue....in one part it
free xbox gold download game has issue....in one part it asks for 4 electrical units...i have amassed over 100 machine parts by restaringt the game 4 or 5 times...i believe there is a bug in the game … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
We have a Xbox 360 Kinect 4G. We bought a 250 G for more memory.
We have a Xbox 360 Kinect 4G. We bought a 250 G for more memory. When we hooked that one up we entered our email in it said already existed enter different one. I don't have one. I bought a scandisk t… read more
Pete
Pete
Engineer
Bachelor's Degree
95 satisfied customers
hello thank you for taking the time to help me out and read
hello thank you for taking the time to help me out and read my question. i was wondering how do you mod cod black ops1 for xbox 360. i play it alot and i see people running around with aim bots like c… read more
ITTechChris
ITTechChris
IT Technician
152 satisfied customers
I have been a member of xbox live for quite some time under
I have been a member of xbox live for quite some time under gold membership. My husband is commander of the box so he has to log in for me to administer anything. However, after being a famestar and b… read more
ITTechChris
ITTechChris
IT Technician
152 satisfied customers
On the xbox live market place, when i am trying to add some
On the xbox live market place, when i am trying to add some points it says that my card in not authorised and will not add them, i have played with it for a while now but it still wont work :( please … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
my granddaughter put a pass code on my xbox360 and i have no
my granddaughter put a pass code on my xbox360 and i have no ideal what it is.i cant play any game that has any r little violence on them.i have try to reset it but it shows questions that she do not … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
My son got a new video game for his XBox 360 and when he inserted
My son got a new video game for his XBox 360 and when he inserted it an upgrade began. He then received an error message (white screen) that the upgrade was not completed and that he had to insert the… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
kids put password XXXXX xbox and now they cant play they forget
kids put password XXXXX xbox and now they can't play they forget password XXXXX do i remove it off.… read more
Sijad H.
Sijad H.
Aviatio Electricians Mate
Associate Degree
43 satisfied customers
i forgot everthing about my xbox live account could u guys
i forgot everthing about my xbox live account could u guys help me? because i am trying to take out my credit card number from my account so they don't bill me for the next payment. my gamertag is nap… read more
Eng. Andres
Eng. Andres
Bachelor\u0027s Degree
911 satisfied customers
Hi have an xbox live which belongs to my son. The machine
Hi have an xbox live which belongs to my son. The machine overheated and the lazer burnt out so would not read the discs. I purchased it from argos with insurance cover so took it along to them yester… read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
1,502 satisfied customers
I bought an xbox 360 in Dec. of 2010 and also paid for a Gold
I bought an xbox 360 in Dec. of 2010 and also paid for a Gold card via the xbox 360. I want to renew the Gold card but am not clear how to do that. I bought a Gold card on the xbox live website on 2/1… read more
Gameguy360
Gameguy360
Retail
High School or GED
108 satisfied customers
I moved to Malaysia, where the TV/game systems are NTSC, from
I moved to Malaysia, where the TV/game systems are NTSC, from a country which uses PAL. I used to have an Xbox 360 (PAL) and more than 25 games, all of them PAL. My console had the "red ring of death"… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x